Receptionist | Per Diem - All Shifts - including Weekends as needed
Complete Care is a premier healthcare pillar in Chicago, IL. We are seeking a high-caliber, empathetic professional to serve as the face of our facility. As the first point of contact, you don't just answer phones - you curate the first impression of our "extraordinary compassion" for every resident, family member, and visitor.
Why Launch Your Career at Complete Care?
- The Hub of Operations: Your role is central to the facility’s success, serving as the critical link between the community and our clinical team.
- A Culture of Belonging: Join a values-driven organization where staff are treated like family and professional excellence is celebrated.
- Professional Development: Thrive in a supportive environment that prioritizes your organizational growth and long-term career fulfillment.
Core Responsibilities: Front-Desk Excellence
- Communication Mastery: Operate a high-volume, multi-line telecommunications system with precision - screening, routing, and documenting inquiries with a professional, courteous demeanor.
- Guest Experience & Security: Provide a "Gold Standard" welcome to all visitors; manage lobby security via meticulous visitor logs, access control, and surveillance monitoring.
- Clinical Liaison: Act as a resourceful first responder for resident and family needs, promptly reporting critical concerns to the Administrator to ensure seamless care.
- Administrative Support: Execute high-level data entry, word processing, and filing; maintain the integrity of confidential records and coordinate daily mail/courier distribution.
- Resource Management: Command the facility’s supply inventory, overseeing the procurement and organization of essential resources to ensure uninterrupted operations.
Qualifications for Success
- Education: High School Diploma or equivalent.
- Experience: Required prior experience in high-touch Customer Service environments.
- Technical Command: Proficient in Microsoft Office (Word, Excel, Outlook); ability to navigate multi-line phone systems efficiently.
- Soft Skills: Must possess a sophisticated professional appearance, exceptional verbal/written communication, and the "X-factor" of tactful resourcefulness under pressure.
- The "Supportive Pillar" Mindset: A proactive, compassionate approach to assisting residents and staff in a dynamic, family-focused setting.
- Must be able to multi-task and maintain high performance during emotionally charged or high-traffic periods.
- Must function independently with high personal integrity and flexibility.
Shift: Per Diem | Varied Location: Chicago, IL
Ready to be the voice and face of excellence in Chicago healthcare? Apply Today!
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