Purpose: The Front Desk Clerk is responsible for greeting visitors, answering phones, keeping the building secure, and providing administrative support for site staff.
ESSENTIAL FUNCTIONS
- Resident and Guest Interaction
- Greet residents, guests, and service providers warmly and professionally.
- Monitor and log visitor access in accordance with building policies.
- Provide basic resource information and assistance to residents as needed.
- Safety and Security
- Monitor building entrances and surveillance systems.
- Conduct regular walk-throughs of the property to ensure safety.
- Respond to emergencies by contacting appropriate services and following protocols
- Administrative Duties
- Answer phones, take messages, and direct calls.
- Maintain accurate logs and incident reports.
- Write shift reports and communicate with incoming staff.
- Policy Enforcement
- Enforce house rules, visitor policies, and quiet hours.
- Report violations or concerning behavior to property management and supportive housing coordinators.
- Supportive Environment
- Use a trauma-informed and harm-reduction approach in interactions.
- Assist in creating a respectful, inclusive, and stable community.
- Collaborate with property management and service teams to support housing retention
- Facility Oversight
- Communicate maintenance requests or cleaning needs related to common areas within the building to property management.
- Report any hazards or facility issues promptly to property management.
MINIMUM REQUIREMENTS
- High school diploma or equivalent required.
- Prior experience in residential, hospitality, or social service settings preferred.
- Strong interpersonal and communication skills.
- Ability to respond to emergency situations in a calm, professional manner.
- Familiarity with trauma-informed care and harm reduction principles is a plus.
- Demonstrated experience working within diverse communities, which include people of various ages, gender, sexual orientations, national origins, income levels, ability levels, religious affiliations, races, and languages.
- De-escalation and negotiating techniques.
- Be Certified in CPR and First Aid or have the ability to become Certified within 90 days of starting position.
PHYSICAL REQUIREMENTS
- Ability to sit for extended periods of time.
- Ability to lift, carry, push and/or pull up to 50 lbs.
- Ability to file documents.
- Ability to enter data into a computer.
- Ability to interact verbally with internal and external audiences.
OTHER REQUIREMENTS
- Must be willing to work evenings and weekends as scheduled.
This job description is intended to provide information essential to understanding the scope of the site front desk assistant position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.