Description Why Collins Vision?
Be a part of the fastest growing Ophthalmology Practice in Southwest Florida. Discover your next career opportunity at Collins Vision! As part of our team, you will work in an exciting, fast-paced environment that values positive, motivated, compassionate, forward-thinking people. You will be part of a culture that demands hard work - and rewards it with highly competitive benefits as well as personal and professional growth opportunities.
Do you enjoy helping patients feel welcome and keeping a busy medical office running smoothly? Join Collins Vision’s Naples team in a role that lets you build on your medical front office experience while learning how optometry, ophthalmology, and optical services work together.
What you’ll do at the front desk
- Welcome patients, manage check-in and checkout, and keep patients informed about wait times.
- Answer phones, schedule appointments and follow-up visits, and help patients with questions about their visits.
- Verify patient information and insurance benefits, confirm referrals and authorizations, and make sure required forms are complete.
- Collect copays and other patient balances, explain charges, and document payments accurately.
- Coordinate with the clinic team to keep the schedule moving and handle changes throughout the day.
How you’ll support Optical
- Welcome patients to the optical area, help them get started browsing frames, and connect them with an optician for eyewear recommendations and fittings.
- Help track eyewear and contact lens orders, update patients on order status, and coordinate pickups.
- Keep frame displays organized and learn the basics of eyewear products, vision plans, and the optical order process.
OUR INVESTMENT IN YOU:
- Competitive compensation and ability to advance career within a growing organization
- Employer-Contributed Health Insurance with multiple plans to select from depending on individual needs
- Access to supplemental insurance including disability and life insurance through convenient payroll deductions.
- 401(k) Retirement Savings Program with generous employer matching
- PTO accrual that accelerates with tenure
- Ongoing training and Continuing Education Opportunities paid by employer
- Employee Discounts on services and products including cosmetic procedures, LASIK, sunglasses, and eyeglasses.
- Regular internal and external team-building opportunities
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.
If you enjoy making a patient’s visit easier and want to broaden your skills in eye care, we’d love to hear from you. Apply with your resume through this posting.
Collins Vision is an equal opportunity employer.
Requirements
What you’ll bring
- High school diploma.
- At least one year of medical office experience and one year of customer service experience.
- A warm, professional approach with patients and the ability to stay organized when phones are ringing and patients are waiting.
- Attention to detail when working with insurance information, patient records, and payments.
- Interest in learning optical workflows and helping where needed.
Experience in an ophthalmology or optometry practice is preferred. Optical retail experience or familiarity with vision insurance is a plus.