Job Summary
Our Call Center Representative is a customer service and inbound sales focused role. The Call Center Representative is responsible for answering inbound sales calls in a friendly and urgent manner. You will work with customers to complete sales, assist with questions, and work with your team to meet your goals. In this role, you'll earn not only an hourly rate, but also an extremely competitive uncapped commission; what you earn, you get.
Job Functions
· Answer Inbound Calls
· Troubleshoot problems and complaints
· Respond promptly to emails/messages from customers
· Accurately note customer accounts
· Process Orders, Forms, and Applications
· Upsell Products and/or services when appropriate
· Willingness to listen and deescalate situations when needed
· Complete ongoing training for product and service updates as needed
· Other duties as assigned
Skills, Qualifications, and Requirements
· Bilingual/Spanish Speaking encouraged to apply
· Access to Telephone and High Speed Internet (if remote)
· Access to stable Internet
· Ability to Travel to Corporate Office for initial training
· Customer service experience
· Strong Computer Skills
· Excellent Communication Skills, both spoken and written
· Strong time management skills
· Adaptability and flexibility
· Problem Solving
· Ability to build relationships with callers
· Excellent Organizational Skills
· Positive Attitude
· Punctual and Dependable
· High School Diploma or Equivalent
Benefits
· Health, Dental and Vision insurance
· Uncapped Commission
· Life insurance at no cost to you
· Paid time off
· 401K option after 6 months of employment
Pay will be based on experience
Work Environment
This job description is not intended to be all-inclusive. Employees may perform other related duties as needed to meet the ongoing needs of the organization. The responsibilities of this role may change at any time with or without notice.