Description
Job Summary:
A restaurant server takes orders, answers questions about the menu and food, sells the restaurant's food and drinks, takes payment, communicates orders with the kitchen staff via the POS, seats customers, and helps with customer service and cleaning.
Duties/Responsibilities:
- Greet and welcome guests in a warm and friendly manner.
- Provide menus and make recommendations on food and beverage selections to enhance the dining experience.
- Take accurate food and drink orders from guests and ensure their timely delivery.
- Monitor guest satisfaction throughout their meal, promptly addressing any issues or concerns.
- Ensure proper table setup, including utensils, napkins, and condiments.
- Maintain a clean and organized work area, including tables, chairs, and floors.
- Assist in the preparation and setup of dining areas for peak service times.
- Collaborate with the kitchen staff to ensure timely and accurate order delivery.
- Process guest payments and handle cash transactions accurately.
- Uphold the highest standards of cleanliness, hygiene, and safety in accordance with local health regulations.
- Collaborate with team members to create a positive and enjoyable work environment.
- Stay updated on menu items, daily specials, and any changes to food and beverage offerings.
- Attend training sessions and staff meetings as required.
- Adhere to company policies and procedures, including those related to alcohol service and responsible serving practices.
- Provide assistance to other team members as needed.
- Performs other related duties as assigned.
Requirements
Required Skills/Abilities:
- Knowledge of food and beverage service procedures.
- Strong communication and interpersonal skills.
- Excellent customer service skills with a friendly and approachable demeanor.
- Ability to work effectively in a fast-paced and team-oriented environment.
- Attention to detail and ability to multitask.
- Basic math skills for processing payments accurately.
- Knowledge of food safety and sanitation regulations.
- Must be able to work flexible hours, including evening, weekends, and holidays.
- Must have a valid Food Handlers Certification
- Must have an Alcohol Service Licensing or certification.
- Ability to learn cash register software used by bar or restaurant POS – Aloha, Hot Schedule, Paylocity
Education and Experience:
- Must be at least eighteen years old.
- Previous experience as a server or in a similar customer service role is preferred.
Physical Requirements:
- Capable of standing for extended periods, lifting and carrying trays, and performing tasks that involve bending, stooping, and reaching.
- Must be able to lift at least 15 pounds.
Benefits & Perks:
- Accrual up to 40 hours of PTO
- Dining Discounts – 50% off your meal at any Cold Beers & Cheeseburgers and 25% off your meal at any Bourbon & Bones
- Corporate Shoe Program through Shoes for Crews and Skechers
- Competitive Pay
- Flexible Scheduling
- 401(k)
Full – Time employees are eligible for the following additional benefits:
- Medical & Prescription
- Dental & Vision
- Health Saving Account (HSA)
- Wellness Program
- Discount Pet Care Plan