ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function which may be performed at the job level. - Performs specialized tasks and coordinates general office functions such as budget, administrative, travel arrangements, procurement, personnel, information systems, or fiscal duties and provides staff training. - Accurately maintains agency files and records; inputs data into databases. - Prepares reports; verifies computer systems, databases, and coded data for accuracy. - Provides customer service to customers, clients, and staff, acts as a resource and explains rules and procedures to co-workers, customers, and/or clients. - Greets, screens visitors, and interviews customers/clients to evaluate and determine needs. - Refers customers to appropriate supportive service agencies. - Tracks information. - Evaluate information for accuracy. - Schedules appointments for clients. - Serves as a resource in explaining programs to customers, vendors, employers, and agency partners. - Processes payments to vendors. - Supports Vocational Rehabilitation Counselor in maintaining and reviewing case files to determine the action to be taken. KNOWLEDGE: - Knowledge of applicable federal, state, and local laws, codes, regulations and policies, technical processes, and procedures related to the department. - Knowledge of financial record keeping and reporting principles and procedures, basic accounts payable, and purchasing. - Knowledge of techniques for providing a high level of customer service.