Furnace World is seeking an experienced, organized, and customer-focused Client Service Coordinator to support our growing residential heating and air conditioning business.
As our Client Service Coordinator, you will serve as a key connection between our customers and our field team, ensuring exceptional communication, efficient scheduling, and a positive customer experience from the first phone call through service completion.
This position combines office administration, customer service, scheduling and dispatching, outbound sales calls, and maintenance membership management. You will play an important role in keeping our technicians' schedules full, building lasting customer relationships, generating service opportunities, and ensuring our daily operations run smoothly.
The ideal candidate has a minimum of five years of office administrative experience, strong organizational skills, excellent communication abilities, and the confidence to make outbound calls and promote our services. We are looking for someone who takes initiative, enjoys helping people, and can balance administrative responsibilities with sales and customer service goals.
Experience: High school diploma or a Bachelor's degree paired with 5+ years in customer service, account management, or administrative coordination.
At Furnace World, we believe in Heating & Air Conditioning with a Heart. If you take pride in your work and want to make a meaningful contribution to a small, close-knit team, we would love to meet you!