Position Summary:
CityDoc Urgent Care is seeking a friendly, detail-oriented Front Desk Receptionist to join our team. As the first point of contact for patients and visitors, you’ll play a vital role in creating a positive experience while ensuring smooth front office operations. This position requires a balance of administrative accuracy, excellent customer service, and the ability to multitask in a fast-paced medical setting.
Key Responsibilities:
- Patient Reception & Check-In
• Greet patients and visitors with professionalism, compassion, and courtesy
• Distribute and collect registration paperwork, reviewing for accuracy and completeness
• Provide clear instructions to patients about the visit process, including remaining nearby
• Scan and upload insurance cards and photo IDs
- Scheduling & Communication
• Add patients to the schedule promptly to maintain order of service
• Notify patients when it’s time to return and send follow-up reminders as needed
• Use Solv to send texts or voicemails regarding visit updates or cancellations
• Accurately document no-shows or patient cancellations in the system
- Chart Management & Data Entry
• Create and maintain accurate charts for all walk-ins and scheduled patients
• Enter patient demographics and insurance information into the EMR system
• Print necessary documentation, including demographics and consent forms
• Verify insurance coverage and clearly document verification status
• Alert clinical staff of missing or incomplete information prior to patient placement
- Administrative, Facility & Operational Support
• Answer and route incoming phone calls professionally
• Maintain the Daily Transaction Log and front desk records accurately
• Collect patient payments and provide receipts per clinic protocols
• Assist with daily bank deposits and coordinate with other team members for coverage
• Keep the lobby and front desk area clean, organized, and welcoming
• Replenish front desk materials and restroom supplies throughout the day
What We’re Looking For:
• Prior experience in a front desk, receptionist, or customer-facing healthcare role preferred.
• Strong communication and organizational skills.
• Ability to remain calm and efficient in a fast-paced environment.
• Comfortable with computers, EMR systems, and insurance verification processes.
Qualifications
- High school diploma or equivalent required.
- Prior experience in a medical front office or customer service environment preferred.
- Excellent interpersonal, communication, and problem-solving skills.
- Strong attention to detail and organizational ability.
- Capacity to work independently and as part of a collaborative team.
- Commitment to patient confidentiality and HIPAA compliance.
- Must adhere to all CityDoc policies and procedures.
- Bilingual (English/Spanish) is highly desirable but not required.