CITY Laundering is seeking a friendly, organized Office Specialist to serve as the first point of contact at our Pine City, MN facility. This role keeps the office running smoothly, welcomes every visitor and job seeker, and acts as the liaison between the CITY Laundering Pine City, Minnesota office and the CITY Laundering corporate office in Iowa. The Office Specialist supports billing, bookwork, inventory maintaining company polices, and human resource tasks so the Pine City team can focus on serving our customers.
Responsibilities:
- Serve as the first point of contact for all visitors, vendors, and guests at the Pine City facility and ensure every visitor signs in and is directed to the appropriate CITY representative.
- Answer and direct calls, emails and general inquiries to the appropriate CITY representative.
- Handle day-to-day office administration.
- Act as the liaison between the Pine City office and the corporate Iowa office, providing timely updates to the General Manager and the administrative team.
- Receive, sort, and distribute all mail and packages, ensuring each reaches the correct CITY representative.
- Assist anyone looking for employment and educate them on open positions and how to apply.
- Work with the corporate office on billing, bookwork, and record keeping.
- Monitor office and facility inventory and communicate needs before shortages occur.
- Ensure company policies are upheld.
- Assist with new hire paperwork and ongoing human resource tasks, partnering with the corporate HR and recruiting team.
- Maintain the confidentiality of employee and company information.
- Represent the company in a positive manner; dress and act professionally at all times.
- This position requires regular and reliable attendance.
- Other duties as assigned.
Performance Metrics:
- Accurate and timely confirmation of freight, and delivery of mail, and packages to the correct CITY representative.
- Accuracy and timeliness of billing, bookwork, and new hire and current employee paperwork.
- Inventory levels maintained without shortages.
- Responsiveness and communication with the General Manager and corporate office.
Minimum Requirements:
- High school diploma or GED.
- 2+ years of experience in office administration, reception, or customer service.
- Friendly, professional presence with visitors, employees, and job seekers.
- Strong organizational skills and attention to detail, with the ability to manage multiple tasks.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook); ability to learn new software quickly.
- Excellent written and verbal communication skills.
- Ability to handle confidential information with discretion and integrity.
- Experience with billing, bookkeeping, HR paperwork, or inventory tracking preferred.
Benefit Package:
- Paid Time Off and Paid Holidays
- Health, Vision & Dental Insurance
- Flex Benefits
- Short Term Disability and Life Insurance
- Enrollment in 401K plan (with company match)
- Supplemental Insurance
- Company Apparel Provided
Physical Demands:
- Work in a fast paced environment
- Sitting:
- Frequently, for desk work, paperwork, phone calls, and computer work.
- Walking:
- Occasionally, to greet visitors, deliver mail and packages, and move around the facility. Distance varies.
- Bending:
- Occasionally, to retrieve files, packages, and supplies. Up to 90 degrees flexion.
- Trunk Rotation:
- Occasionally, when moving between the desk, files, and front counter.
- Squatting/Crouching:
- Occasionally, to pick up or retrieve packages and items.
- Reaching out/up:
- Occasionally, to shelve supplies, files, and uniforms.
- Grasping/Pinching/Wrist Turning:
- Frequently, to handle paperwork, mail, and packages. Power and precision grasp.
- Finger Manipulation:
- Frequently, to operate a computer, phone, and office equipment.
- Pushing/Pulling:
- Occasionally, to move carts of packages, supplies, or uniforms.
- Lifting/Carrying:
- Occasionally, up to 50 pounds to move packages and uniform orders from one area to another. Frequently under 25 pounds. Distance varies.
- Use of Feet:
- Occasionally, to walk throughout the office and facility.
Disclaimer The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.