Background:
Cincinnati Youth Collaborative (CYC) empowers young people to overcome obstacles and excel by providing a range of services designed to keep young people in school, prepared for college and career, and on the pathway to success.
Position Title: Volunteer Services Coordinator
Department: Corporate Partnerships
Reports to: Youth Experience Manager
Position Summary:
The Volunteer Services Coordinator (VSC) coordinates CYC’s day-to-day volunteer services, including recruitment support, screening, onboarding, documentation, engagement, and retention. The VSC serves as the primary administrator for volunteer and participant data, providing administrative and program support for CYC’s One-to-One Mentorship Program & Corporate Career Mentoring Experiences.
Key Priorities:
- Ensure volunteer, mentor, youth, and program records are accurate, confidential, and consistently maintained within CYC's database and other tracking systems.
- Coordinate volunteer applications, screening, background checks, orientation, and onboarding processes to ensure volunteers are prepared and meet CYC safety, documentation, and program requirements before serving.
- Support a positive volunteer experience through responsive communication, ongoing engagement, recognition activities, retention efforts, and timely connection to meaningful volunteer opportunities.
- Lead the planning, implementation, and day-to-day management of CYC’s One-to-One Mentorship Program, including program calendar, matching, participant engagement, events, budget, and program operations, while maintaining alignment with CYC standards and mentoring best practices.
- Coordinate volunteer service processes and provide administrative and logistical support for Corporate Career Mentoring Experiences, including volunteer enrollment, screening, onboarding, communication, training coordination, documentation, and program and event support.
- Monitor volunteer participation, screening, onboarding, retention, and engagement data; identify gaps or trends; and work with the Youth Experience Manager to improve volunteer-service processes and the overall volunteer experience.
Required Qualifications:
- Bachelor's degree in a relevant field (e.g., Non-profit Management, Social Work, Communications, Business Administration) or equivalent professional experience.
- Minimum of 1-2 years of experience in volunteer coordination, program administration, or database management, preferably within a non-profit setting.
- Proven experience as a CRM database administrator with strong data entry, reporting, and management skills.
- Experience with email, video conferencing (e.g., Zoom, Teams), and social media platforms for communication and outreach.
- Prior experience working with youth or mentorship programs.
Work Environment & Schedule:
This is a full-time position, working Monday through Friday during normal business hours. Flexibility is required for occasional early-morning, evening, and weekend orientations, activities, volunteer, and community events. Local travel is expected.