Churchill Downs Racetrack (“CDRT”), the world’s most legendary racetrack, has been the home of The Kentucky Derby, the longest continually held annual sporting event in the United States, since 1875. Located in Louisville, CDRT features a series of themed race days during Derby Week, including the Kentucky Oaks, and conducts Thoroughbred horse racing during three race meets in the Spring, September and Fall. CDRT is located on 175 acres and has a one-mile dirt track, a 7/8-mile turf track, a stabling area, and provides seating for approximately 60,000 guests. The stable area has barns sufficient to accommodate 1,400 horses and a 114-room dormitory for backstretch personnel. CDRT also has a year-round simulcast wagering facility . www.ChurchillDowns.com.
JOB SUMMARY
The Mutuel Manager assists the Director of Mutuels and Vice President, Mutuels in directing the overall activities and daily operations of the Mutuel Department. This position supports efficient and effective wagering operations, supervises Mutuel employees, assists with workforce planning and employee relations, ensures compliance with applicable operating and regulatory requirements, and supports simulcast wagering activities while maintaining a positive experience for guests and team members.
ESSENTIAL DUTIES AND RESPONSIBILITIES
MUTUEL OPERATIONS
- Assist in determining daily workforce requirements and assigning tellers in compliance with applicable union contract requirements.
- Supervise tellers across assigned divisions, ensuring compliance with operating procedures and appropriate interactions with guests.
- Review teller productivity on a daily basis, including total transactions, overages and shortages, and log tapes, and address identified performance or operational concerns with employees.
- Assist with the accounting and balancing of monies resulting from wagering activity.
- Gather daily operational statistics and maintain accurate departmental files and records.
- Assist in the development and implementation of new wagers.
- Serve as Manager on Duty during simulcasting operations in the absence of the Director of Mutuels.
- Act as department manager in the absence of the Director of Mutuels, as assigned.
SIMULCAST OPERATIONS
- Coordinate departmental responsibilities related to simulcast wagering.
- Produce and distribute the monthly simulcast calendar.
- Order required decoders for imported simulcast races.
- Maintain an accurate list of decoder assignments for use by Television and the Vice President, Mutuels.
- Develop and maintain a daily priority list for Television to assign channels to simulcast tracks.
- Assist in setting post times to provide sufficient wagering time while coordinating with simulcast schedules and maintaining efficient racing operations.
TEAM LEADERSHIP & EMPLOYEE RELATIONS
- Supervise training programs and support the evaluation of new employees.
- Manage and maintain accurate employee records within the departmental employee database.
- Support the processing of employment applications within the department.
- Assist with daily departmental payroll calculations and pension reporting.
- Address employee complaints and grievances in partnership with division supervisors and recommend appropriate courses of action to the Director of Mutuels.
- Ensure responsibilities, authority, and accountability are clearly defined and understood by direct reports.
- Assist with the overall direction, coordination, and evaluation of full-time and part-time Mutuel employees.
GUEST EXPERIENCE
- Investigate guest complaints, document findings, and provide recommendations or summaries to the Director of Mutuels.
- Promote professional and appropriate interactions between Mutuel employees and guests.
- Support efficient wagering operations while maintaining a positive guest experience.
COMPLIANCE & DEPARTMENTAL PROCEDURES
- Partner closely with AML Compliance to ensure appropriate procedures are established and employees adhere to applicable compliance guidelines.
- Develop and maintain Standard Operating Procedures (SOPs) for activities within the Mutuel Department.
- Ensure departmental activities and operations are conducted in compliance with applicable local, state, and federal laws, regulations, and requirements governing business operations.
- Perform other duties as assigned.
REGULATORY
- Ability to obtain and maintain a Kentucky racing license and successfully complete all applicable background check requirements.
EDUCATION AND EXPERIENCE
- Associate's degree (A.A.) or equivalent from a two-year college or technical school; six months to one year of related experience and/or training; or an equivalent combination of education and experience.
- Experience working in a union environment preferred.
- Strong mathematical background preferred.
- Proficiency with Microsoft Outlook, Word, PowerPoint, Excel, and Smartsheet.
REQUIRED SKILLS AND ABILITIES
- Strong leadership and supervisory skills with the ability to effectively direct and support full-time and part-time employees.
- Strong mathematical and analytical skills with the ability to accurately review wagering transactions, balancing activity, and operational data.
- Strong attention to detail and commitment to accuracy.
- Ability to effectively manage multiple priorities in a fast-paced racing and wagering environment.
- Strong interpersonal and communication skills with the ability to interact professionally with guests, team members, leadership, and cross-functional partners.
- Ability to investigate and resolve guest and employee concerns appropriately.
- Ability to develop, document, and maintain departmental procedures and operational processes.
- Strong organizational and recordkeeping skills.
- Ability to work effectively as part of a team and collaborate across departments.
- Proficiency with Microsoft Outlook, Word, PowerPoint, Excel, and Smartsheet.
- Ability to work nights and weekends as required by racing and simulcast operations.
PHYSICAL REQUIREMENTS & WORKING CONDITIONS
- Extended periods of sitting at a desk and working on a computer, including regular use of a keyboard and mouse and prolonged viewing of a computer screen.
- Ability to manipulate paperwork, including filing, sorting, and organizing, and perform repetitive tasks such as data entry and document preparation.
- Regularly required to walk and frequently required to stand, including moving throughout the office and Racetrack environment to attend meetings, use equipment, and interact with Team Members and guests.
- Frequently required to reach with hands and arms and stoop, kneel, or crouch; occasionally required to climb or balance.
- Regularly required to lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
- Requires close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Requires speaking and listening to Team Members, guests, and others in person, over the phone, or via video conferencing.
- Work may be performed in a climate-controlled office environment with moderate noise levels and under artificial lighting, including fluorescent or LED lighting.
- Role is onsite five days a week at the Louisville, KY Corporate Office and/or Churchill Downs Racetrack.
- Evening, weekend, and holiday work may be required during racing meets, simulcast operations, Derby season, and other special events.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
This work is performed primarily in a business office setting within a sports and entertainment facility. Events often take place outside of traditional business hours, on weekends, and on holidays. Some areas of the facility may be noisy and subject to changing weather conditions. Churchill Downs Racetrack spans 175 acres and more than 1.5 million square feet under roof with additional entertainment facilities not protected from weather conditions.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of the position. As the nature of business demands change so, too, may the essential functions of this position.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
