The Behavioral Health Account Manager is responsible for developing, managing, and maintaining relationships with referral sources, community partners, and healthcare providers to support client growth and service utilization. This role plays a key role in driving admissions, increasing brand awareness, and ensuring continuity of care within the behavioral health network.
KEY RESPONSIBILITIES
- Build and maintain strong relationships with referral sources including hospitals, clinics, therapists, and community organizations
- Identify and develop new business opportunities to increase client referrals and program growth
- Serve as the primary point of contact for assigned accounts, ensuring high levels of satisfaction and engagement
- Collaborate with clinical and admissions teams to coordinate client placements and ensure appropriate level of care
- Track and analyze referral trends, account activity, and performance metrics
- Conduct regular outreach, including in-person visits, calls, and presentations to promote services
- Represent the organization at community events, networking functions, and industry meetings
- Maintain accurate records of outreach efforts and account interactions in CRM systems
- Ensure compliance with all regulatory and organizational policies
QUALIFICATIONS:
- Degree in Behavioral Health, Business, Marketing, or related field preferred
- 2+ years of experience in healthcare, behavioral health, or account management/business development
- Strong understanding of substance use disorders, mental health services, and levels of care (ASAM knowledge preferred)
- Excellent communication, relationship-building, and presentation skills
- Ability to manage multiple accounts and prioritize effectively in a fast-paced environment
- Proficient in Microsoft Office and CRM systems Preferred Skills:
- Existing relationships within the behavioral health or healthcare community
- Experience working with referral networks and admissions processes
- Knowledge of insurance and payer systems
WORK ENVIOREMENT
- Combination of field-based outreach and office/remote work
- Travel within assigned territory required Competitive Compensation & Outstanding Benefits CRP covers 85% of your medical, dental, and vision insurance 12 paid federal holidays Paid Time Off (PTO) Paid Sick Leave 401(k) Retirement Plan with matching Life Insurance First-Time Home Buyers Assistance Program Continuing Education Assistance Career Growth and Advancement Opportunities A mission-driven organization where business development means helping more people access care