Shift Leaders at Chick-fil-A Heath are responsible for day-to-day task management of restaurant systems, engaging and solving customer concerns and issues, and the supervision of team member shifts and duties. A shift leader is also responsible for implementing and abiding by the Chick-fil-A culture, goals and brand vision. Shift Leaders lead by example and set the tone that others will follow. The work schedule for this position will rotate to include a combination of opening, mid-shift, and closing. We are hiring for both Restaurant Front of the House and Back of the House Shift Leaders. This role will begin on/around Monday, November 23, 2026. Our Benefits Include
- Flexible scheduling (and closed on Sundays)
- Intentional growth and development to help you reach your professional goals
- Tuition assistance opportunities to further your education alongside growing your career
- Leadership that genuinely invests in your success, both personally and professionally
- Competitive pay
- Employee discount, including a FREE MEAL on every shift
- Access to Health, Dental, Vision Insurance, Life Insurance and Short-Term/Long-Term Disability (for full-time employees)
Responsibilities
- Foster positive relationships with employees, providing direction and feedback
- Own and manage daily, weekly, and monthly goals
- Adhere strictly to company policies and procedures
- Engage and resolve customer complaints
- Manage daily business activities, shift organization, and restaurant needs
- Oversee team member performance and staffing requirements
- Handle cash responsibilities and daily inventory
- Execute orders and fulfill unique customer requests Requirements / Qualifications
- Work effectively in team environments with shared responsibility
- Thrive in fast-paced settings
- Demonstrate strong interpersonal skills and service orientation
- Maintain commitment to superior customer service
- Ability to work in a team environment with shared ownership and responsibility
- Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred. This Chick-fil-A® Restaurant is operated by an independent franchised business owner who makes their own employment decisions and is responsible for their own content and policies. Working at Chick-fil-A® Heath is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. At Chick-fil-A® Heath the Owner/Operator and leadership team invest in the future of their Team Members and give back to their communities. Our Vision is to be a restaurant where guests feel remarkable care and team members become remarkable leaders.