Hostess – Roles & Responsibilities (Winning Hearts Focus)
Position Purpose:
To create a warm, welcoming environment that makes every guest feel valued and cared for. As a hostess, you are the face of hospitality in the dining room - ensuring guests have everything they need and feel seen, appreciated, and delighted.
Core Responsibilities:
Create a Warm Welcome · Greet every guest with a genuine smile and friendly tone. · Open doors for guests when appropriate. · Engage in light conversation to make guests feel at home. Own the Guest Experience · Proactively visit tables to check on guests’ satisfaction. · Offer to refresh drinks, bring condiments, or clear trays. · Anticipate needs before guests have to ask. Maintain a Pristine Dining Room · Help Dining attendant tables, floors, condiment stands, and restrooms spotless. · Ensure high-chair and table turnover is quick, clean, and safe. Support Front-of-House Team · Help carry trays for guests needing assistance. · Step in where needed without waiting to be asked. Personalize the Moment · Learn and use guest names when possible. · Celebrate birthdays or milestones with a kind word or gesture. · Recognize returning guests and thank them for their loyalty. Resolve with Care · Listen attentively to guest concerns and resolve small issues quickly. · Report larger issues to a leader with all relevant context. · Follow up to ensure resolution brought satisfaction.
Mindset & Culture Commitments:
· Be Present – Make each guest feel like the only guest. · Be Proactive – Look for what can be done before being asked. · Be Grateful – Express appreciation to guests and team members alike. · Be a Team Player – Encourage and support coworkers to win together. · Be a Brand Ambassador – Reflect Chick-fil-A’s values with every action. Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.