Archived listing. The details below describe a past opening.
General Operations Lead (Sr. Director Level) Location: Chick-fil-A Del Sur Position Type: Full-Time (Director Level) Reports To: Operator / Executive Leadership Position Summary The General Operations Lead is a senior executive leader responsible for driving operational excellence, profitability, team engagement, and compliance across both Front of House (FOH) and Back of House (BOH) at Chick-fil-A Del Sur. As a Director-level leader, this role ensures seamless daily operations, holds ultimate accountability for key financial metrics (Labor, Food Cost, Profit, Payroll), oversees talent development (FTS and Leadership pipelines), and enforces top-tier quality, safety, and brand standards. Key Roles & Responsibilities
- Operational Excellence & Quality Assurance
- FOH & BOH Operations: Oversee daily operations across both Front of House and Back of House to maintain fast, friendly service, high product quality, and operational consistency.
- QIV & SmartShop: Drive continuous improvement in Quality Inspection Visits (QIV) and SmartShop evaluations to ensure Chick-fil-A brand standards are exceeded.
- EcoSure & SAFECARES: Enforce strict food safety, sanitation, and health guidelines across all shifts, ensuring full compliance with EcoSure and SAFECARES audits.
- Financial Management & Inventory Control
- Food & Labor Cost Control: Actively manage, analyze, and optimize food costs and labor margins to achieve optimal profitability.
- End of Month (EOM) & Inventory: Oversee monthly inventory processes, waste tracking, variance audits, and End-of-Month financial reconciliation.
- Profitability & Financial Performance: Take ownership of overall store profitability, identifying cost-saving opportunities and optimizing yield without compromising customer experience or team support.
- Team Management, Payroll & HR
- Scheduling: Oversee strategic labor scheduling aligned with sales forecasts, peak hours, and labor budgets.
- Payroll & HR Oversight: Ensure accurate payroll processing, compliance with labor laws, accurate time-tracking, and administrative HR processes.
- Team Member Satisfaction: Drive a positive, inclusive, and encouraging culture to boost team morale, retention, and satisfaction.
- Leadership Development & Accountability
- Leadership Development: Mentor and coach Team Leaders and Assistant Directors to build a robust leadership pipeline within the restaurant.
- FTS (Fast Track Strategy / Future Team Leaders) Development: Oversee training programs for emerging leaders, guiding their progression and readiness for higher responsibilities.
- Director Oversight & Accountability: Serve as the accountable Director for overall store performance, setting key performance indicators (KPIs), conducting regular performance reviews, and maintaining storewide accountability.
- Compliance: Ensure complete alignment with corporate Chick-fil-A policies, safety standards, employment laws, and local regulations.
Qualifications & Core Competencies
- Experience: 3+ years of leadership experience in high-volume quick-service restaurant (QSR) management or retail leadership (Chick-fil-A Director experience strongly preferred).
- Leadership & Coaching: Proven ability to build, develop, and inspire high-performing teams across FOH and BOH operations.
- Financial Acumen: Strong understanding of P&L management, labor optimization, inventory control, and food cost analytics.
- Operational Standards: Deep familiarity with QIV, SmartShop, EcoSure, SAFECARES, and food safety standards.
- Communication & Organization: Exceptional communication, organizational, and scheduling skills.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.