Archived listing. The details below describe a past opening.
FOH Assistant Director Location: Chick-fil-A Del Sur Position Type: Full-Time (Leadership Level) Reports To: General Operations Lead / Hospitality & Facilities Director Position Summary The FOH Assistant Director is a key operational leader responsible for driving daily Front of House (FOH) excellence, elevated guest hospitality, and team member performance at Chick-fil-A Del Sur. This role focuses on executing flawless FOH systems, enforcing brand service behaviors (CORE 4 & WHED), mastering conflict resolution through the HEARD model, maintaining immaculate dining and service area cleanliness, and supporting catering operations. Additionally, this leader collaborates closely on team training, manages FOH labor scheduling, and directly supports operations as needed to maximize efficiencies, productivity, and overall store profitability. Key Roles & Responsibilities
- FOH Operations, Systems & Service Excellence
- FOH Operations: Lead daily front-line execution across Drive-Thru, Front Counter, Mobile Ordering, and Dining Room to ensure fast, accurate, and seamless service.
- FOH Systems & Processes: Maintain, audit, and refine operational systems, speed-of-service strategies, and position rotators to maximize peak-hour throughput.
- Hospitality & Cleanliness: Uphold exceptional store cleanliness, dining room organization, and sanitization standards, creating an inviting and pristine environment for guests.
- Guest Experience & Brand Behaviors
- CORE 4 / WHED Execution: Model and enforce Chick-fil-A’s CORE 4 service behaviors (Eye Contact, Smile, Warm Tone, "My Pleasure") and Winning Hearts Every Day (WHED) principles.
- HEARD Model Execution: Empower and coach team members to handle guest feedback and service recovery effectively using the HEARD framework (Hear, Empathize, Apologize, Resolve, Diagnose).
- SmartShop Performance: Drive front-line behavior and accuracy to consistently meet and exceed corporate SmartShop evaluation targets.
- Support, Scheduling & Team Training
- FOH Scheduling: Assist in crafting and optimizing weekly FOH schedules to balance labor efficiency, sales volume forecasts, and peak meal coverage.
- FOH Training (Collaborative): Partner collaboratively with leadership to execute high-impact training programs, ensuring thorough onboarding and continuous skill development for all FOH team members.
- Assist Catering: Support catering logistics, order accuracy, food staging, guest communication, and timely execution for off-site and high-volume catering orders.
- Operational Support & Performance Optimization
- Operational Support: Directly support daily FOH and overall operations as needed to maximize throughput, operational efficiencies, productivity, and overall restaurant profitability.
Qualifications & Core Competencies
- Experience: 2+ years of leadership or supervisory experience in high-volume quick-service restaurant (QSR) or hospitality environments (Chick-fil-A FOH experience strongly preferred).
- Hospitality Mastery: Deep commitment to guest service, proficiency in the HEARD model, and mastery of CORE 4 and WHED principles.
- Systems & Workflow Optimization: Knowledge of front-line POS systems, drive-thru staging, speed-of-service optimization, and labor scheduling.
- Leadership & Coaching Ability: Strong interpersonal skills with a passion for coaching, encouraging team members, and building a positive front-house culture.
- Operational Adaptability: Energetic, hands-on leader ready to jump into any FOH position during peak volume to maintain speed, accuracy, and efficiency.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.