Position Summary The Drive-Thru Expo Coordinator is responsible for ensuring that every drive-thru order is accurate, complete, organized, and delivered to guests in a timely manner. This position serves as a key communication link between the kitchen, drive-thru team, and delivery team members to maintain an efficient operation while providing exceptional hospitality. The Drive-Thru Expo Coordinator must demonstrate strong attention to detail, effective communication, urgency, leadership, and a commitment to Chick-fil-A standards of quality, service, and cleanliness. Essential Duties and Responsibilities
- Order Accuracy and Quality Control
- Verify every order for accuracy and completeness before it is delivered to the guest.
- Ensure all food items, condiments, sauces, napkins, utensils, and requested extras are included.
- Confirm special requests and modifications are correctly fulfilled.
- Check food presentation, packaging, and product quality before releasing orders.
- Immediately communicate missing or incorrect items to the appropriate team member for correction.
- Drive-Thru Flow and Speed of Service
- Coordinate the movement of completed orders from the kitchen to the drive-thru delivery team.
- Maintain an organized expo station to prevent order mix-ups and unnecessary delays.
- Monitor order timing and communicate bottlenecks to the Shift Leader.
- Prioritize orders appropriately during high-volume periods while maintaining accuracy.
- Work proactively to keep the drive-thru moving efficiently.
- Communication and Team Coordination
- Maintain clear, professional communication with kitchen team members, order takers, cashiers, runners, and delivery team members.
- Confirm order numbers and identify special instructions before releasing orders.
- Communicate shortages, delays, remakes, and other operational concerns promptly.
- Support teamwork by anticipating the needs of surrounding positions.
- Maintain a calm, solution-oriented attitude during peak business hours.
- Hospitality and Guest Experience
- Support Chick-fil-A's commitment to serving every guest with care, courtesy, and excellence.
- Ensure orders are handed off in a manner that supports a positive guest experience.
- Help resolve order discrepancies quickly and professionally.
- Demonstrate the principles of the CORE 4: Eye Contact, Smile, Speak Enthusiastically, and Stay Connected.
- Represent Chick-fil-A Jackson & MacArthur with a positive attitude and professional conduct.
- Food Safety, Cleanliness, and Organization
- Follow all food safety, sanitation, and handwashing procedures.
- Maintain a clean, organized, and properly stocked expo station.
- Prevent cross-contact and follow procedures for special dietary requests and allergen-related orders.
- Ensure food is handled and packaged according to restaurant standards.
- Report equipment issues, unsafe conditions, and supply shortages to leadership.
- Leadership and Accountability
- Take ownership of the expo position and maintain consistent execution of assigned responsibilities.
- Follow direction from the Shift Leader and Front of House leadership.
- Assist in training team members on order accuracy, packaging standards, and expo procedures when assigned.
- Hold yourself accountable for accuracy, urgency, cleanliness, and communication.
- Help set the next shift up for success by maintaining station readiness and communicating outstanding needs.
- Demonstrate initiative by identifying problems and taking appropriate action within the scope of the position.
Performance Expectations
The Drive-Thru Expo Coordinator is expected to:
- Maintain a high level of order accuracy.
- Demonstrate urgency without sacrificing quality or hospitality.
- Follow established drive-thru procedures and leadership direction.
- Communicate clearly and respectfully with all team members.
- Maintain a clean, organized, and well-stocked workstation.
- Minimize missing items, incorrect orders, remakes, and preventable delays.
- Consistently uphold Chick-fil-A standards and the expectations of Chick-fil-A Jackson & MacArthur.
Qualifications and Skills
- Strong communication and organizational skills.
- Excellent attention to detail.
- Ability to work efficiently in a fast-paced environment.
- Ability to multitask and prioritize responsibilities.
- Dependable, punctual, and accountable.
- Willingness to receive coaching and implement feedback.
- Ability to work collaboratively with team members and leaders.
- Previous restaurant or food-service experience preferred but not required.
- Must have open availability.
Physical Requirements
- Ability to stand and walk for extended periods.
- Ability to perform repetitive tasks in a fast-paced environment.
- Ability to lift and carry items within the restaurant's established safety guidelines.
- Ability to work in varying temperatures and busy operational conditions.
- Ability to work outside for periods of time and weather conditions.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.