Drive-Thru Director Position Overview The Drive-Thru Director is responsible for leading and developing the Drive-Thru team while ensuring guests receive an exceptional, fast, accurate, and friendly experience every time they visit Chick-fil-A. This leader will oversee the day-to-day execution of the Drive-Thru, coach team members, monitor performance, and help enhance the strategy and systems that keep the operation running smoothly. The Drive-Thru Director will work closely with the Operator and the Executive Director team to ensure the Drive-Thru supports the overall goals, culture, and standards of the restaurant. They will also help create and sustain FOH systems and processes in general.
Key Responsibilities
- Lead the Drive-Thru team during daily operations and ensure Chick-fil-A standards are consistently followed.
- Create an exceptional guest experience through speed, accuracy, hospitality, and genuine care.
- Coach, train, and develop Drive-Thru team members and leaders.
- Ensure team members are properly positioned and deployed based on business needs.
- Monitor Drive-Thru speed of service, order accuracy, and overall efficiency.
- Identify operational challenges and work with the leadership team to develop solutions.
- Maintain clear communication between the Drive-Thru, Front of House, and Back of House.
- Help ensure all Drive-Thru equipment, technology, and work areas are clean, organized, and functioning properly.
- Hold team members accountable to restaurant expectations while creating a positive and encouraging work environment.
- Recognize and celebrate team members who demonstrate excellent performance and hospitality.
- Help develop future leaders.
- Assist with restaurant operations wherever needed to support the overall success of the business.
- Assist in creating new processes and systems in the Front of House.
Leadership Expectations The Drive-Thru Director is expected to lead by example and consistently demonstrate Chick-fil-A's values. This person should be positive, dependable, coachable, and passionate about serving both guests and team members. The ideal candidate understands that leadership is more than directing people - it is about developing people, building relationships, solving problems, and creating an environment where the team can thrive.
Qualifications
- Previous leadership or supervisory experience preferred.
- Chick-fil-A experience is preferred but not required.
- High School Degree Required Bachelor's or 5 years Leadership Experience preferred
- Strong communication and interpersonal skills.
- Ability to remain calm and effective in a fast-paced environment.
- Strong organizational and problem-solving skills.
- Willingness to coach and develop others.
- Reliable and dependable.
- Passion for providing excellent hospitality and serving others.
- Ability to work a flexible schedule, including mornings, evenings, and weekends.
What Success Looks Like A successful Drive-Thru Director will build a Drive-Thru team that is fast, accurate, hospitable, organized, and highly engaged. They will develop strong leaders, improve operational efficiency, create an excellent guest experience, and help make the Drive-Thru one of the strongest areas of the restaurant. Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.