This is a full-time on-site role for a Shift Operations Lead located in New York, NY. At Chick-fil-A Fulton Street, Shift Operations Leads are responsible for managing the restaurant operations. Operations include the production, or flow of food, and the throughput, or flow of the guest. To provide a remarkable experience for our guests, our Shift Operations Leads must manage the team and their responsibilities in a way which yields Operational Excellence. Leads will be expected to not only uphold our standards at Chick-fil-A, but ensure the team working with them does the same. At Chick-fil-A Fulton Street, we aim to be the world’s quickest Chick-fil-A by redefining what fast feels like. To achieve this goal, all our people and processes need to be operating in sync. Responsibilities include:
- Ensure Chick-fil-A operating standards are being met.
- Ensures all food is craveable for our guests. We should be making food safe and following all Chick-fil-A procedures. Our food should maintain taste and temperature standards!
- Leads should be maintaining fast and accurate service. We strive to redefine what fast feels like! This sense of urgency should be driven by our Operations Leads.
- Create a welcoming environment for each guest. Our restaurant should be a place which feels like home for all – and that starts with our people.
- Ensures that Team Members are maintaining cleanliness standards in all areas of the restaurant.
- Executes proper security and cash handling and control procedures and holds registers accountable to adhering to policies and procedures.
- Addresses & deescalates guest issues that may arise; consults with management regarding complex issues.
- Maintains a positive working relationship and treats all Team Members with respect while providing them with direction and feedback.
- Communicates and addresses Team Member performance and policy/procedure violations to management for appropriate handling.
- Strictly adheres and enforces all Company policies and procedures and consistently.
At Chick-fil-A Fulton Street, we are more than a restaurant – we’re a team built on care, excellence, and opportunity. Located in New York City’s Financial District, our mission is to serve our guests with genuine hospitality while developing leaders who make a difference both inside and outside our restaurant. We pride ourselves on delivering operational excellence and second-mile service, whether we're serving a meal, supporting the community, or investing in team growth.