The Front Office Supervisor is responsible for coordinating daily hotel front office activities, supporting team development, and ensuring smooth guest check-in and check-out experiences. This position oversees scheduling, employee performance, guest relations, and operational procedures while promoting hotel services and maintaining high standards of guest satisfaction.
- Supervise, train, and support front desk, bell, concierge, and call routing personnel.
- Prepare employee schedules, monitor attendance, and document performance.
- Oversee guest check-ins, check-outs, reservations, and incoming calls.
- Deliver exceptional guest service and promptly resolve guest concerns or complaints.
- Coordinate with housekeeping and other departments to ensure efficient hotel operations.
- Prepare daily operational reports, reconciliations, and financial documentation.
- Process accurate cash and credit card transactions and report discrepancies.
- Promote hotel and casino amenities while supporting occupancy and average daily rate (ADR) goals.
- Coordinate group and bus arrivals, room keys, and payment collection.
- Ensure staff follow established policies, procedures, and safety standards.
- Provide input on hiring, performance management, and employee development.
- Perform other job-related duties as assigned.
- High school diploma or GED required.
- Minimum of one year of guest service and hotel experience.
- Knowledge of hotel property management systems and telephone systems.
- Working knowledge of Microsoft Office applications.
- Strong communication, organizational, and guest service skills.
- Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.
- Ability to supervise, coach, and motivate team members.
- Flexibility to work varied shifts, including weekends and holidays.
- Ability to stand for extended periods and lift up to 50 pounds.
- Ability to work in environments with crowd noise and potential exposure to secondhand smoke.
Immerse Yourself in World-Class Hospitality with Cherokee Nation Entertainment
Thrill, excitement, and entertainment await at Cherokee Nation Entertainment, one of the largest and most successful tribal businesses in the country. As the gaming and hospitality business of the Cherokee Nation, CNE owns and operate a diverse portfolio of leading brands, including Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Miss.
Step into a world of possibilities:
• Gain experience delivering exhilarating gaming across electronic games, table games, and poker rooms.
• Help deliver legendary live entertainment from national and local acts at iconic venues like Hard Rock Live.
• Master your culinary craft at our diverse restaurants, from casual to upscale dining. Deliver smiles and unforgettable experiences, becoming a master of guest service and table-side magic.
• Help guests unwind in luxurious hotel accommodations and world-class amenities like pools, cabanas, and golf courses.
More than just entertainment, we are committed to the well-being of the Cherokee Nation and the communities that it calls home. We offer exceptional career opportunities with competitive benefits and a chance to be part of something truly special.
Company:Cherokee Nation Entertainment
For more than two decades, Cherokee Casino has been Oklahoma’s premier destination for gaming, live entertainment and extraordinary experiences. The brand currently owns and operates nine properties across Northeastern Oklahoma. Each features its own unique offerings yet all share in Cherokee Casino's commitment to quality.
Guests can enjoy slots and table games, multiple hotels, a delicious array of dining options, live entertainment from local and national acts, horse racing, golf, a KOA campground, meeting and event space, and monthly promotions. Cherokee Casino also offers players impressive perks and benefits through One Star Rewards. As the brand continues to expand its offerings and footprint, Cherokee Casino remains dedicated to the well-being of the Cherokee Nation and the communities that it calls home.
Here's what awaits you:
- Health & Wellness: Choose from top-notch health plans, 24/7 Telemedicine access, and on-site health clinics (at select locations).
- Financial Security: Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays.
- Work-Life Balance: Enjoy flexible spending accounts, maternity/paternity leave, and voluntary benefits for added peace of mind.
- And More: Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts.