Community Association Portfolio Manager I South Shore Bank - Granite Crossing, Quincy, MA - Condo Lending SUMMARY The Community Association Portfolio Manager I manages assigned condominium and community association relationships and serves as a primary or secondary contact for clients within the Community Association Banking Department. Working in collaboration with the Team Leader, Relationship Managers/Loan Officers, and Credit Officers, the role supports portfolio administration, client-service matters, financial and covenant analysis, annual reviews, and the preparation of credit recommendations. The Portfolio Manager I identifies emerging risks, recommends appropriate servicing actions for review, and escalates complex or higher-risk matters in accordance with bank policy. ESSENTIAL DUTIES AND RESPONSIBILITIES Manage assigned community association relationships in collaboration with the Community Association Banking Team Leader and Relationship Managers/Loan Officers. Collect and analyze financial information, monitor loan covenants, conditions, and payment performance, identify trends and emerging risks, and prepare conclusions and recommended actions for review or escalation as appropriate. Manage covenant tracking and portfolio-monitoring activities for assigned relationships, maintain accurate information in the loan operating system, generate reports, and follow up on outstanding items. Perform financial and credit analysis and prepare credit recommendations for renewals, modifications, and new loan requests, subject to applicable review and approval requirements. Serve as a primary or secondary client contact, resolve routine servicing matters, assist with moderately complex matters, and escalate higher-risk, policy-related, or approval-related issues. Coordinate account-opening, digital-banking, and related client-service requests, resolving routine issues and partnering with internal teams on complex matters. Participate in client meetings with Relationship Managers/Loan Officers; communicate portfolio matters and coordinate follow-up on assigned action items. Coordinate with property managers, attorneys, environmental experts, engineers, accountants, and other vendors to obtain information and resolve portfolio matters. Review and coordinate requests to advance funds from lines of credit and loans in their advance period in accordance with approved terms and procedures. Ensure assigned loan files are complete, accurate, and current; maintain financial information in the loan operating system and resolve documentation exceptions. Complete annual and periodic reviews for assigned loans, including financial analysis, covenant compliance, identification of emerging risks, and preparation of risk-rating and servicing recommendations for review. Monitor assigned relationships for compliance with applicable lending regulations and internal credit policy; identify documentation or monitoring exceptions and coordinate timely resolution with internal partners. Recommend and assist with implementing improvements to loan operating systems, reports, controls, and portfolio-management processes. Support loan-file compliance and regulatory requirements within the assigned portfolio, including Regulation B and flood requirements, and coordinate resolution of exceptions. Work in collaboration with the Credit and Loan Servicing Departments as well as all areas of the Bank. Identify client needs and cross-sell opportunities and coordinate appropriate solutions with Relationship Managers and bank partners. Participate and assist in other applicable Community Association Banking activities. Ensure compliance, within area of responsibility, including Federal, State and local laws. Partial description, click MORE INFORMATION to view full description.