Posting Details
Student Title Classification Information
Quick Link https://chapman.peopleadmin.com/postings/41098
Job Number SE237924
Position Information
Department or Unit Name Residence Life
Position Headcount 1
Position Title The K Office Assistant
Academic Year Academic Year 2026-2027
Term or Semester All Academic Year
Is this Role for an Undergrad or Grad Student? Grad and Undergrad
Anticipated Pay Range $16.90 - $16.90
Pay Range Information Chapman University is required to provide a reasonable estimate of the compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate’s qualifications and experience, as well as internal equity and other internal factors. The anticipated pay range is not a promise of a particular wage.
On which Campus will this work be done? Orange
Approved Supervisor Celina Davis
Supervisor Email cedavis@chapman.edu
Scheduling Please use dates within Chapman Academic Calendar
(https://www.chapman.edu/academics/academic-calendar.aspx)
Desired Start Date 08/10/2026
Projected End Date 05/31/2027
Average number of hours per week Up to 19 Hrs
Position Summary Information
Job Description Summary Provide administrative and customer service support for the K Office by serving as a primary point of contact for students, families, and campus partners. Responsibilities include answering phones, communicating accurate and timely information, supporting daily departmental operations, and maintaining compliance with FERPA requirements. Assist with package tracking and student notifications through Notifi, while delivering high-quality customer service in both virtual and in-person settings. Support office operations through file maintenance, supply and practice room checkouts, ID card services, and other administrative functions as needed.
Responsibilities
- Answering phones
- Communicating accurate and timely information
- Supporting departmental operations
- Providing quality customer service experiences – both over the phone and, eventually, in person
- Adhering to the Family Equal Rights and Privacy Act (FERPA)
- Logging in or arriving to shifts on time
- Using Notifi (package tracking website) to log packages and notify students daily
The following tasks are expectations of Office Assistants when in-person work begins again:
- laundry walks
- filing project and maintenance of files throughout the year
- handling the checkout of supplies and practice rooms
- using a desktop PC computer and telecommunication software
- assisting with ID card issues or ID Card printing.
Required Qualifications
- Little to no prior experience required.
- Ability to learn and support office and customer service processes and procedures.
- Familiarity with Microsoft Office Suite, including Word, Excel, Outlook, and Teams.
- Strong verbal and written communication skills.
- Ability to provide professional and courteous customer service.
Desired Qualifications
- Previous office or administrative experience.
- Prior customer service experience, preferably in a professional or student-facing environment.
- Ability to communicate effectively with students, families, faculty, staff, and visitors.
- Experience providing high-quality customer service and resolving inquiries in a courteous and professional manner.
- Strong organizational skills and attention to detail.
Special Instructions to Applicants Please submit a resume that highlights relevant skills and experiences. Cover Letter is Optional
Budget Information
Is Federal work-study required? Yes
Pre-screening Questions
Required fields are indicated with an asterisk (*).