At A Glance
As the Manager, Centralized Operations, you will lead the centralized administrative coordinator team that keeps Channel Partners’ field operations running smoothly. This is a hands-on leadership role - you’ll not only manage and develop your team, you’ll know their work inside and out, perform it alongside them, and hold the standard for how it’s done.
Your team supports field representatives and District Managers across attendance tracking, timesheet and payroll processing, photo quality review, store issue resolution, and documentation management. You’ll partner cross-functionally with Payroll, Scheduling, Client Services, and field leadership to identify recurring issues, standardize processes, and give District Managers the clear, accurate information they need to coach and hold their teams accountable.
If you’re a detail-oriented operations leader who thrives on building systems, developing people, and driving measurable improvement in a fast-paced environment - this role is a strong fit.
This is a full-time, salaried exempt position with a standard Monday through Friday schedule during normal business hours. The role operates on a hybrid schedule combining office and approved remote work. Occasional evening or weekend availability may be required based on operational needs. Some travel is required as needed.
Minimum Pay USD $60,000.00/Yr. Maximum Pay USD $60,000.00/Yr. What We Offer
- Competitive salary
- Health and wellness benefits plans
- Flexible vacation and holiday policies
- 401(k) with employer matching
- Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs
- Referral bonus program
- Company-provided equipment and software
- Opportunity to work with a growing company that actively rewards and promotes its employees
What You'll Do
- Lead, coach, train, and develop Central Operations Admin Coordinators; set clear expectations, assign work, provide ongoing feedback, and manage performance and accountability
- Maintain hands-on proficiency in all coordinator duties and provide backup coverage, onboarding support, and ongoing guidance to ensure consistent team execution
- Oversee daily attendance and execution updates, store contacts for no-shows, past-due follow-ups, new-hire communications, and resolution of administrative exceptions
- Ensure accurate collection, review, and upload of field and third-party timesheets; partner with Payroll to investigate discrepancies and resolve pay-related issues promptly
- Oversee review of field-submitted photos for quality, completeness, and client requirements; coordinate corrections and resubmissions with responsible teams
- Manage store complaints, issue trackers, administrative records, and field identification-material requests to ensure timely follow-through and closure
- Communicate recurring attendance, documentation, execution, and conduct concerns to District Managers with clear supporting details so they can coach and manage field representative performance
- Partner with Scheduling, Payroll, Client Services, and field leadership to clarify ownership, resolve escalations, and improve communication and service quality
- Develop, monitor, and refine team KPIs including timeliness, accuracy, backlog, issue resolution, and quality; use results to coach the team and address performance gaps
- Prepare and present monthly operational performance reports to leadership, highlighting KPI trends, key issues, corrective actions, and improvement opportunities
- Document standard operating procedures, promote cross-training and best practices, and implement process improvements that increase consistency, productivity, and efficiency
What You'll Bring
Experience and Education:
- High school diploma or equivalent required; associate’s or bachelor’s degree in business, operations, or a related field preferred
- 3–5 years of experience supervising, coaching, or training administrative, customer service, or operations support teams; field services experience preferred
- Demonstrated ability to perform and teach administrative workflows, manage team workloads, and maintain quality and timeliness under changing priorities
- 3–5 years of experience and proficiency in Microsoft Excel, Outlook, and Teams; ability to organize, validate, analyze, and report operational data
- Experience establishing performance metrics, monitoring KPIs, identifying trends, and preparing concise monthly management reports
Skills and Attributes:
- Strong people leadership, communication, coaching, and conflict-resolution skills with the ability to build accountability and develop team members
- Customer-service orientation and ability to build productive working relationships with Payroll, District Managers, field representatives, and cross-functional partners
- Strong attention to detail, sound judgment, and commitment to accurate records, confidentiality, and timely issue resolution
- Ability to standardize processes, document and share best practices, cross-train employees, and lead continuous improvement initiatives
- Comfortable learning new systems and adapting to changing operational requirements while working both independently and collaboratively
- Must reside within a reasonable commuting distance of the assigned office location and have reliable transportation to meet the company’s hybrid in-office schedule
- For remote work portions of the role: reliable, high-speed internet connectivity sufficient to support company systems, video conferencing, and real-time communication
Physical Requirements;
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Prolonged periods of sitting and working at a computer using standard office equipment
- Regular use of phone, email, and virtual meeting platforms throughout the workday
- Occasional standing, walking, bending, reaching, and lifting of light office materials (up to 25 pounds occasionally)
- Ability to work in both office and field environments as needed
- Availability during standard business hours with occasional evening and weekend responsiveness based on operational needs
- Ability to travel when needed
Important Information
Channel Partners Solutions is an equal opportunity employer in every aspect of employment, including but not limited to; selection, training, development and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. Channel Partners is committed to equal employment opportunity in all other privileges, terms and conditions of employment that may not be covered in this statement. Channel Partners is an at-will employer.
Channel Partners is a team of experts delivering end-to-end retail, marketing, and consumer activation solutions across industries. We connect every part of the retail ecosystem to move brands forward with precision, speed, and measurable impact. Visit us at www.channelpartners.com for more information.
Channel Partners is committed to protecting applicant privacy, and any personal information submitted during the hiring process is used solely for recruitment purposes in accordance with our privacy policies and applicable data protection laws, including CCPA. We restrict access to applicant data to authorized personnel and maintain safeguards to prevent unauthorized access or misuse. Applicants may have rights under these laws - such as accessing, correcting, or requesting deletion of their information - and can contact Human Resources with any questions or to exercise these rights. To view our privacy policies please visit Privacy Policy and California Privacy Rights.
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