JOB DESCRIPTION
POSITION: Technology Support Specialist REPORTS TO: Director/Manager
ACCOUNTABILITY OBJECTIVE:
The Technology Support Specialist is an energetic and flexible employee who is eager to work in our therapeutic day school with a high needs population of students ages 5 to 22. The specialist will be directly responsible for the support, maintenance, repair, and management of technology devices and systems. The Technology Support Specialist will provide a responsive, professional support experience to administrators, staff, and students. The ideal candidate will possess a strong ability to perform basic to moderate troubleshooting. Must be able to understand and follow set procedures and possess excellent communication, customer service, documentation, organizational, and technical professional skills. Should be a self-starter, able to prioritize needs, and capable of working with minimal day to day direction. This is a full-year position.
PRIMARY RESPONSIBILITIES:
- Maintains a working knowledge of all aspects of the district network infrastructure and assists with troubleshooting network problems.
- Maintains network and computer hardware in good condition through preventative maintenance measures and performing repairs.
- Configures, installs, and maintains phones, personal computers, laptops, Chromebooks, tablets, system software, software applications, printers, scanners, projectors, etc.
- Troubleshoots problems with the phone system, computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems. Makes repairs and corrections where required.
- Assists in providing support to staff and students in the use of network computers, computer labs and their resources. Monitors and tests network connections as needed.
- Assists with cataloging hardware and software owned by the collaborative .
- Maintains an accurate database of hardware and tech equipment.
- Maintains an accurate database of software license agreements.
- Makes hardware and software acquisition recommendations and recommends modifications to current system as necessary.
- Operates a work-order tracking system to receive and clear daily tech requests. Prepares weekly summary sheets with proper documentation of weekly repairs.
- Demonstrate sound judgments and decisions aligned with collaborative policies, procedures, regulations and philosophy.
- Promote a positive school climate that fosters high student expectations and employs appropriate strategies that address multiple learning styles for all students.
- Demonstrate good communication skills and the ability to deal with people in a professional manner in all situations.
- Other duties as assigned by the Executive Director, Director of IT, or another appropriate administrator.
WORK YEAR: Full year, 260 days (183 pupil days, 77 non-pupil days)
WORK HOURS: 8.0 hours per day for pupil days, 7 hours per day for non-pupil days
SALARY: Commensurate with experience and degree of education.
Requirements
REQUIRED QUALIFICATIONS:
- High school diploma or equivalent required. High school education must be supplemented by courses in information technology or related field.
- Ability to maintain confidentiality.
PREFERRED QUALIFICATIONS:
- Bachelor's Degree in Information Technology or related field preferred.
- Exceptional experience with maintaining information/data.
- Experience with Google Apps for Education.
- Experience in an educational setting.
- Excellent communication and interpersonal skills
PHYSICAL DEMANDS: Must be able to lift 50 lbs., bend, stretch, stand for extended periods of time, climb stairs and/or ladders, reach, twist, sit, walk, and/or run.