Make a Difference Every Day! At Prime Care Coordination (PCC), we believe everyone deserves the opportunity to live their best life. As a Care Manager Supervisor, you'll lead a team of dedicated professionals who support individuals with intellectual and developmental disabilities (I/DD) in achieving their personal goals, improving health outcomes, and accessing meaningful community supports. This is an exciting opportunity for a compassionate leader who is passionate about coaching others, driving quality outcomes, and making a lasting impact in the lives of the people we serve.
Why Join PCC? We believe in taking care of the people who take care of others. ✅ 25 days of paid time off annually ✅ 10 paid holidays ✅ Affordable health, dental, and vision coverage starting at just $10/month ✅ 401(k) retirement plan ✅ Tuition reimbursement for continued education and career growth ✅ Generous employee referral bonuses ✅ Employee Wellness Program with opportunities to earn up to $250 annually ✅ Opportunities for professional development and advancement ✅ Additional benefits available - apply to learn more!
What Makes You Successful
You are someone who:
- Is passionate about supporting individuals with I/DD and their families.
- Enjoys mentoring, coaching, and developing others.
- Has strong organizational, communication, and problem-solving skills.
- Can effectively manage competing priorities in a fast-paced environment.
- Demonstrates professionalism, accountability, and sound judgment.
- Maintains a strong commitment to person-centered care and regulatory excellence.
Qualifications
- At least one-year supervisor/leadership experience
- Bachelor’s Degree with two years of relevant experience OR
- A license as a Registered Nurse with two years of relevant experience OR
- A Master’s Degree with one year of relevant experience
Relevant experience consists of any paid or volunteer experience in the human services field (e.g. Office of Mental Health, Office of Addiction Services or Supports) or providing direct care or support, coordination, or advocacy for people with developmental disabilities on a regular basis.
Work Environment This position combines field-based, remote, and office work. The Care Manager Supervisor must be able to effectively lead and support staff across the assigned service areas while maintaining strong communication and responsiveness to team and organizational needs.
Requirements include:
- Valid driver's license
- Ability to travel within assigned service areas
- Ability to use technology for documentation and communication
- Ability to conduct in-person visits and meetings as needed
- Ability to travel periodically to PCC office locations and other work-related sites
What You'll Do
- Provide supervision and support to staff assigned, including but not limited to assisting in hiring, scheduling, evaluating, ongoing staff development, team meetings and individual supervisory meetings.
- Review assessments, plans, progress notes and other documentation as required to ensure necessary detail, content to meet regulatory requirements and standards
- Develop and support staff learning and professional development goals; ensure assigned staff complete all required trainings.
- Ensure Care Managers are providing services with a person-centered approach that aligns with NYS OPWDD Valued Outcomes.
- Provide crisis intervention and support to Care Managers to ensure individuals are receiving supports needed.
- Ensure coverage and provide care coordination for assigned care manager caseloads and/or cover caseloads as needed.
- Monitor the development and implementation of the Life Plan and other required assessments to ensure a comprehensive approach to an individual’s clinical and psychosocial needs, choices, and preferences for services.
- Monitor use of all Health Information Technologies for documentation to assure that services are documented per PCC policies and procedures.
- Monitor compliance through use of available reporting measures including but not limited to; health outcomes, hospital discharges, incident management, and service provision.
- Secure health records and other protected information with the highest regard to confidentiality and HIPAA laws and regulations.
- Monitor and address customer service concerns in a timely and effective manner.
- Assist with internal audits to ensure regulations, compliance standards, and PCC polices/procedures are followed.
- Participate in and facilitate (as needed) individual case reviews and conferences.
- Provide reports as assigned by supervisor.
- Maintain compliance with all state and federal laws and regulations, Medicaid compliance, and PCC policies and procedures
- Provide on-call support as scheduled.
- Participate in and facilitate staff and team meetings
- Perform all other duties relevant to the position as requested.
Join a Mission-Driven Team! At Prime Care Coordination, we are committed to empowering individuals, supporting families, and strengthening communities. If you're looking for a rewarding career where your work truly matters, we encourage you to apply today.
Prime Care Coordination is committed to equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law. Prime Care Coordination will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 585-347-1037.