Hybrid: To be considered for this role, you must live within a commutable distance to our CDK offices in the following locations: Austin, TX, Hoffman Estates, IL, Portland, OR, and Blue Ash, Ohio
Position Summary:
The Platform Specialist Enablement & Readiness Lead will accelerate the onboarding and ongoing development of Platform Specialists, ensuring the team is prepared with current product knowledge, positioning, and marketing strategy.
Responsibilities and Essential Functions:
Enablement Program Strategy & Governance
- Own the Platform Specialist enablement strategy, framework, and governance model.
- Develop certification programs, readiness criteria, assessments, and performance standards that ensure consistency and preparedness for Platform Specialists.
- Partner with Marketing and subject matter experts to define learning objectives, curriculum requirements, and enablement priorities.
- Act as a continuous learner, staying current on industry trends, research, and best practices to evolve training effectiveness.
- Establish and manage enablement roadmaps, training calendars, and stakeholder alignment processes.
Onboarding Program Design & Ownership
- Design, implement, and continuously improve structured onboarding programs (e.g., 30/60/90‑day plans) that accelerate time‑to‑productivity for new Platform Specialists.
- Ensure onboarding programs provide comprehensive exposure to product knowledge, demo proficiency, sales process integration, customer engagement, and role expectations.
- Coordinate onboarding delivery with Marketing, Platform Specialist leadership, Sales, and subject matter experts to ensure a consistent and scalable onboarding experience.
- Define onboarding milestones, readiness criteria, and success metrics to measure onboarding effectiveness and demo readiness.
- Identify onboarding gaps and implement improvements based on learner feedback and performance data.
Continuous Learning & Product Readiness
- Develop and manage ongoing learning programs that support product updates, new releases, and competitive positioning.
- Partner with Marketing and subject matter experts to ensure Platform Specialists receive timely and relevant training aligned to business priorities.
- Conduct ongoing skill-gap assessments and collaborate with leadership to prioritize learning investments and development opportunities.
- Ensure training content, delivery schedules, and learning priorities remain aligned with organizational needs.
Demo Excellence Development
- Work with leadership and subject matter experts to develop programs that strengthen demo delivery, storytelling, discovery, customer engagement, and value communication skills.
- Establish practice opportunities, coaching frameworks, peer learning programs, and readiness activities that reinforce demonstration excellence.
- Partner with leadership to identify skill-development opportunities that improve Platform Specialist effectiveness throughout the sales cycle.
- Promote consistent adoption of demonstration methodologies and best practices that improve customer outcomes and support revenue growth.
Sales Strategy Alignment
- Ensure training programs align with overarching sales strategy and priorities.
- Reinforce how Platform Specialists contribute to revenue outcomes and effectively partner with Sales and cross-functional teams throughout the sales process.
- Analyze sales performance trends to recommend targeted learning and coaching opportunities for Platform Specialists.
- Gather feedback from Sales and Platform Specialists to inform training adjustments, enhancements, and potential Sales/Platform Specialist group training sessions.
Measurement, Analytics & Program Optimization
- Work with leadership to define, track, and report on key enablement metrics, including onboarding progress, ramp time, certification completion, learner engagement, and readiness indicators.
- Measure program effectiveness through data-driven analysis and stakeholder feedback.
- Make evidence‑based learning recommendations to Leadership to continuously optimize enablement programs and business impact.
- Follow all CDK Global policies and procedures
- Complete all mandatory assigned compliance tasks and acknowledgements
- Meet or exceed all performance expectations
Required Job Skills & Qualifications:
- Bachelor’s degree in Business Administration, Communications, Psychology, Education, Organizational Development, or a related discipline; equivalent professional experience will be considered in lieu of formal education.
- Ability to travel up to 25%, including overnight travel
- 4+ years of experience in one or more of the following:
- Sales enablement, training, curriculum development, or learning program management within a SaaS organization
- Solution Engineering, Solutions Consulting, Sales Engineering, or related pre-sales roles
- Program management experience supporting onboarding, enablement, or talent development initiatives
- Experience designing, managing, and continuously improving onboarding, training, certification, or enablement programs.
- Strong understanding of the SaaS sales cycle, technical pre-sales processes, and the role demonstrations play in influencing customer buying decisions.
- Ability to influence without direct authority and drive alignment across multiple stakeholders and business functions.
- Strong project and program management skills, including the ability to manage multiple initiatives, priorities, and timelines simultaneously.
- Excellent communication, facilitation, presentation, and stakeholder management skills.
- Experience working cross-functionally with Marketing, Sales, and other business stakeholders.
Preferred Skills & Qualifications:
Experience onboarding, training, or enabling Solution Engineers, Solution Consultants, Sales Engineers, or other customer-facing technical professionals.
- Demonstrated success managing cross-functional enablement initiatives involving Marketing, Product, Sales, and other business stakeholders.
- Background in technical storytelling, value communication, and helping customer-facing teams translate complex solutions into business outcomes.
- Familiarity with adult learning principles, instructional design methodologies, and learner engagement best practices.
- Experience defining enablement metrics and using data to evaluate program effectiveness and drive continuous improvement.
- Experience with Learning Management Systems (LMS), enablement platforms, or training technologies.
- Familiarity with sales methodologies and qualification frameworks such as Challenger, MEDDIC, Command of the Message, or Value Selling.
Salary: $90,000 - $110,000
Physical Requirements:
Operate Computer Hardware and Other Office Equipment Constantly Repetitive Motion Seldom Position and Move Items Frequently → Physical Demands Up to 50 pounds Remain in a Stationary Position Occasionally Move About Frequently Adjust Posture for Movement Seldom Ascend and Descend Seldom Observe or Inspect Details Constantly Communicate Information and Ideas so that Others will Understand Frequently Exposure to Outdoor Weather Conditions Seldom Detects Auditory Cues Seldom Exposure to Confined Spaces Seldom Operate a Vehicle Safely Occasionally Ability to Navigate Airports, Transportation, and/or Other Travel Related Tasks Occasionally
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CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:
- Paid Time Off (PTO)
- 401K Matching Program
- Tuition Reimbursement
At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.
CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.
Applicants must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship.
The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. CDK retains the right to change or assign other duties to this position as needed.
