Archived listing. The details below describe a past opening.
The Customer Resource Planning Specialist position is responsible for coordinating all customer service-related activities with field resources, including service and installation planning and execution.
Job Duties
- Ensures a high level of customer satisfaction by efficiently coordinating service-related activities (installation & remedial operations) between customers and field resources.
- Manages open service-related activities on a daily basis to maintain timely delivery and activity completion.
- Maintains ETA's and updates on customer’s vendor managed software systems.
- Creates, schedules, dispatches and tracks service-related activities.
- Ensures accurate, timely and efficient delivery of service-related activities within the Praxedo Scheduling program.
- Ensures all service-related activities are maintained accurately in Praxedo and SAP for reliable revenue tracking and pipeline analysis
- Ensures materials have shipped to meet scheduled installation dates
- Verifies and updates ETA's as required for customer communication.
- Accurately creates and manages vendor purchase orders to ensure vendor invoices to Checkpoint are within payment tolerances and processed in a timely manner.
- Generates reports and provides status updates as required for service management and customers.
- Communicates professionally and responsibly with internal and external service resources, company representatives and customers.
- Works seamlessly with the Customer Service Program Managers, Customer Account Specialists and Field Service Region Managers.
Education
- High School Diploma or equivalent. College course work or degree is preferred.
Experience
- Minimum of 1-year previous Call Center/Scheduling or Customer Service-related experience
Knowledge, Skills, and Abilities
- Previous experience in a similar environment (i.e. coordinating work orders and technician schedules)
- Experience with scheduling programs preferred.
- Excellent typing/data entry skills and the ability to work in varied computer programs.
- Excellent verbal and written communication skills. Ability to effectively communicate with internal and external customers.
- Ability to work in a Call Center phone & electronic queue environment.
- Ability to effectively perform in a fast-paced and deadline driven environment.
- Attention to detail, strong follow up skills; and proven ability to produce quality work.
- Analytical experience a plus
Pay: $29.50/ hour
Benefits:
401 (k) 401 (k) Matching Medical Insurance Dental Insurance Vision Insurance Life Insurance Employee Assistance Program Employee Discount Paid Time Off Tuition Reimbursement Flexible Spending Account Health Savings Account
Schedule:
Monday to Friday
Work Location: Office located Remote