Quality Assurance Lead

The QA Lead is responsible for supporting daily quality operations within the manufacturing facility, assisting QA Inspectors with production-related quality issues, coordinating inspections, maintaining quality records, and ensuring that incoming components, finished products, and customer samples meet established specifications and requirements.

This position serves as a key resource for the QA inspection team while ensuring accurate documentation, timely communication, and proper organization of quality standards, samples, and inspection records.

Support and initiate the development of product specifications as it relates to the customer’s requirements.

Essential Duties & Responsibilities

include the following. Other duties may be assigned:

1. Production & Quality Support

• Assist QA Inspectors with troubleshooting quality issues during production.

• Perform AQL inspections on nonconforming products prior to submission to OQMD to determine and document the percentage of defects.

• Review product specifications, Certificates of Conformance (COC), and Work Orders (WO) to ensure compliance with established requirements.

• Provide guidance to inspectors regarding product specifications, inspection criteria, and quality standards.

• Support the identification and documentation of nonconforming products.

2. Quality Documentation & Customer Requirements

• Prepare, review, and maintain quality documentation and files for scheduled production runs.

• Perform COA (Certificate of Analysis) reviews for L'Oréal and Coty/Noxel accounts.

• Prepare and distribute COAs to the appropriate contacts.

• Read, write, respond to, and follow up on quality-related emails.

• Prepare and maintain paperwork for incoming caps, labels, and other components.

• Ensure quality records and documentation are accurate, complete, and properly organized.

3. Incoming Inspections & Component Control

• Perform incoming inspections of components as needed.

• Log and maintain records of all incoming components.

• Maintain records of label standards, cap standards, and colorant color chips.

• Verify incoming materials against established specifications and quality requirements.

• Maintain proper documentation and traceability of incoming components.

4. Customer Samples & Sample Management

• Coordinate customer sample requests and prepare samples for shipment.

• Inspect and verify samples before sending them to customers or requesting departments.

• Complete all required sample paperwork and maintain shipment records.

• Log and track all samples sent out.

• Maintain and organize the sample storage area in the warehouse, ensuring samples are properly identified, labeled, and accessible.

5. Equipment Calibration & Color Standards

• Add and maintain all new sleeve color standards in the spectrophotometer.

• Calibrate calipers and micrometers according to established procedures.

• Maintain calibration logs and ensure hard copies of calibration records are filed in the designated binder.

• Ensure measuring equipment is properly maintained, and calibration records are up to date.

6. Purchasing & Administrative Support

• Prepare purchase orders (POs) as needed for QA-related supplies, materials, and other department requirements.

• Monitor department needs and coordinate purchasing requests with the appropriate personnel.

Qualifications & Requirements

• Previous experience in Quality Assurance within a manufacturing environment.

• Experience in plastic packaging, tube manufacturing, or a related industry preferred.

• Knowledge of AQL inspection procedures and quality control standards.

• Ability to read and interpret product specifications, work orders, and quality documentation.

• Familiarity with COCs, COAs, incoming inspections, and nonconforming materials.

• Experience with calipers, micrometers, and spectrophotometers preferred.

• Strong organizational skills and attention to detail.

• Ability to communicate effectively through written and verbal communication.

• Proficiency in Microsoft Office, including Outlook and Excel.

• Ability to assist and guide QA Inspectors while managing multiple priorities.

Key Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Quality and detail-oriented mindset.

• Problem-solving and troubleshooting skills.

• Leadership and team support.

• Strong documentation and recordkeeping.

• Effective communication and follow-through.

• Ability to prioritize tasks in a fast-paced manufacturing environment.

Position Expectations

The QA Lead is expected to maintain consistent quality standards, provide hands-on support to the inspection team, ensure proper documentation and traceability of materials and samples, and support the overall efficiency of the Quality Assurance department.

CCL Ind. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.