About the Role:
As a CBRE Mail Svcs Senior Supervisor, you will directly supervise employees, e.g., Supervisors and/or Frontline employees and third parties that support several mail/experience services. You will be responsible for the oversight of all aspects of the mailroom operations for all locations.
This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients, users and visitors of buildings within the portfolio.
What You’ll Do:
- Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.
- Provides formal supervision to individual employees within a single functional or operational area.
- Recommends staff recruitment, selection, promotion, advancement, corrective action and termination.
- Help plan and monitors appropriate staffing levels and utilization of labor, including overtime.
- Prepares and delivers performance appraisal for staff.
- Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.
- Direct oversight of Mail Services Supervisor(s).
- Direct oversight of Warehouse Operations.
- Support of Shipping and Receiving GUTS queue.
- Ownership of assigned SME programs/projects.
- Must have or develop a deep understanding of the scope of work with the purpose of managing team workload, stepping in where necessary, and delegating tasks.
- Develops workplace experience program materials aligned with client and company brand compliance. This may include but is not limited to program playbooks or in-depth training materials.
- Maintain records of costs incurred by workplace team activities. Review invoices as needed.
- Respond to customer requests and complaints about the experience services department.
- Acts as a project manager and uses critical thinking skills to see projects through from beginning to end, providing strategic thought partnership and brings consistent updates and solutions to the Reception lead.
- Approve client materials. Ensure materials align with brand guidelines. Maintain the integrity of databases and other digital tools associated with service delivery.
- Develop and maintain vendor partnerships with the intention of cost-saving efforts. Assist with negotiations for contract services as needed. Confirm that all vendors have current proof of insurance and contractual documentation.
- Deliver a world-class orientation experience to new employees. Establish new techniques to ensure the team can meet its objectives.
- Always enforce safety standards with employees, clients, and vendors. Assist in the completion of the Service Business Continuity plan.
- Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
- May establish new processes and best practice guidelines to ensure the team is able to meet its objectives.
- Has a direct impact on the team objectives as well as the objectives of related teams.
- Ensure personal and team outcomes have a positive impact on customer objectives.
- Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.
- Adhoc and Management level tasks and oversight as assigned.
- Adjusted working hours support; eg. 7a-4p or 9a-6p, or 12-8pm, etc.
What You’ll Need:
- Education and Experience: HS Diploma or GED required. A minimum of 2 - 3 years related experience (e.g. Concierge, Hospitality, Room Management, or Customer Service roles) is required.
- Associates or Bachelors degree preferred.
- In-depth understanding of a range of processes, procedures, systems, and concepts within one's own job function and basic knowledge of related job functions required.
- Requires the ability to explain complex concepts or sensitive information.
- Reasoning Ability: Understand and carry out general instructions in standard situations. Solve problems in standard situations, which requires basic analytical skills with strong reasoning and critical thinking.
- Scope of Responsibility: Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short term impact to co-workers and supervisors. Strong team player; thrives on collaboration.
- Expert knowledge of Google Platform Products. Examples include Gmail, Chat, Sheets, Docs, etc.
- Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Excellent organizational skills with a master-level inquisitive mindset.
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
We offer a competitive compensation package, complete with benefits (Medical/Dental/Vision/401(k)/Disability/Paid holidays/vacation).
Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
About CBRE Group, Inc.
CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.
CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Mail Svcs Supervisor position is $95,527 annually [or $44.48 per hour] and the maximum salary for the Mail Svcs Supervisor position is $105,079.70 annually [or $50.52 per hour]. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program.
Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)