Description Make a great first impression. Learn the business. Build your career. If you enjoy helping people, staying organized, and being at the center of activity, our Receptionist position could be a great opportunity to begin or continue your career in banking.
As one of the first people our clients and visitors interact with, you'll play an important role in creating a welcoming and professional experience. You'll also have the opportunity to interact with professionals throughout the Bank, learn how different departments work together, and gain exposure to a variety of areas within the financial services industry.
For someone who is curious, eager to learn, and interested in growing professionally, this position provides a great foundation for exploring future career opportunities within the Bank.
What You Will Do In this role, you will help keep our office welcoming, organized, and connected. Responsibilities include:
- Greet clients and visitors in a friendly, professional manner and help connect them with the appropriate person or department.
- Answer incoming telephone calls, assist with general questions, route calls, and take messages as needed.
- Provide helpful and responsive service to both clients and fellow associates.
- Assist with routine administrative and clerical responsibilities, including forms, reports, directories, and other office needs.
- Sort and distribute mail and coordinate incoming and outgoing packages.
- Assist other departments with projects such as mailings, reports, and other administrative needs.
- Use Bank systems and resources to help direct clients and visitors to the appropriate associate.
- Maintain confidentiality and follow Bank policies related to privacy, security, and technology.
- Help create a positive experience by demonstrating professionalism, integrity, accountability, and respect in every interaction.
- Support additional projects and responsibilities as opportunities arise.
Learn, Connect & Grow
You'll have the chance to:
- Build relationships and network with professionals throughout the Bank.
- Learn how different departments work together to serve our clients and communities.
- Gain exposure to a variety of banking functions and potential career paths.
- Develop valuable communication, customer service, organization, and business skills.
- Take on projects that provide opportunities to learn beyond your day-to-day responsibilities.
- Build a strong foundation for future growth opportunities within the Bank.
Requirements
Education & Experience
- High school diploma or equivalent required.
- Bilingual proficiency in Spanish and English strongly preferred.
- Previous customer service, receptionist, administrative, retail, or other related experience is preferred.
- Previous experience operating a multi-line telephone system is helpful but not required.
- Strong verbal, written, and interpersonal communication skills.
- Good organizational and time-management skills.
- Basic computer and office technology skills.
- Ability and willingness to learn Bank systems, policies, procedures, and applicable regulatory requirements.
We’re looking for someone who
- Enjoys helping people and providing excellent customer service.
- Brings a positive, friendly, and professional approach to their work.
- Communicates clearly and confidently in person, over the phone, and in writing.
- Is organized, dependable, and attentive to details.
- Can manage multiple priorities in a busy office environment.
- Is comfortable using computers and learning new technology and systems.
- Takes initiative and is willing to assist wherever needed.
- Is curious and interested in learning more about banking and financial services.
- Values teamwork, integrity, respect, and accountability.