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Added 36 mins ago
CC
THERAPIST II - Adult Outpatient (55651)
CAYA Collaborative Care
Bowling Green, KY
- $65,000 USD / year
Added 36 mins ago
CC
Client Services Representative (55650)
CAYA Collaborative Care
Glasgow, KY
- $15.6 USD / hour
Added 1 day ago
CC
Crisis Specialist I (55642)
CAYA Collaborative Care
Hopkinsville, KY
- $17.55 to $20 USD / hour
Added 1 day ago
CC
Medical Records Coordinator (55645)
CAYA Collaborative Care
Bowling Green, KY
- $16.5 USD / hour
Added 2 days ago
CC
Therapist I (55638)
CAYA Collaborative Care
Bowling Green, KY
- $55,000 USD / year
Added 2 days ago
Residential Associate (55637)
CAYA Collaborative Care
Hopkinsville, KY
Must have a valid driver’s license, clean driving record, and active auto insurance that meets state minimum requirements
Added 2 days ago
CC
Registered Nurse (55646)
CAYA Collaborative Care
Scottsville, KY
- $71,000 USD / year
Certifications: BLS/CPR certification required; case management certification preferred
Added 2 days ago
CC
Client Services Representative (55634)
CAYA Collaborative Care
Hopkinsville, KY
- $15.6 USD / hour
Added 2 days ago
Client Engagement Specialist I (55614)
CAYA Collaborative Care
Hopkinsville, KY
Must have reliable transportation
Added 2 days ago
CC
Mobile Crisis Peer Support Specialist (55636)
CAYA Collaborative Care
Hopkinsville, KY
- $18 USD / hour
Mobile Crisis services are provided 24 hours per day, 7 days per week · Must have reliable transportation, valid driver’s license, and present proof of automobile insurance
Added 3 days ago
CC
Mental Health Technician (55624)
CAYA Collaborative Care
Bowling Green, KY
- $16.5 USD / hour
Added 3 days ago
CC
Care Coordinator LPN (55626)
CAYA Collaborative Care
Bowling Green, KY
- $26.92 USD / hour
Added 3 days ago
Targeted Case Manager (55627)
CAYA Collaborative Care
Bowling Green, KY
Must have reliable transportation with driver’s license and auto insurance as must be able to transport clients · Must possess strong written and verbal skills
Added 3 days ago
CC
Targeted Case Manager (55632)
CAYA Collaborative Care
Bowling Green, KY
- $20.19 USD / hour
Must have reliable transportation with driver’s license and auto insurance as must be able to transport clients · Must possess strong written and verbal skills
Added 4 days ago
CC
Targeted Case Manager (55618)
CAYA Collaborative Care
Bowling Green, KY
- $20.19 USD / hour
Must have reliable transportation with driver’s license and auto insurance as must be able to transport clients · Must possess strong written and verbal skills
Added 4 days ago
CC
Mobile Crisis Peer Support Specialist (55611)
CAYA Collaborative Care
Hopkinsville, KY
- $18 USD / hour
Mobile Crisis services are provided 24 hours per day, 7 days per week · Must have reliable transportation, valid driver’s license, and present proof of automobile insurance
Added 4 days ago
CC
Direct Support Professional (55591)
CAYA Collaborative Care
Russellville, KY
- $15.6 USD / hour
Added 9 days ago
CC
Therapist II (55581)
CAYA Collaborative Care
Greenville, KY
- $65,000 USD / year
Added 9 days ago
CC
OP Clinical Services Senior Manager (55588)
CAYA Collaborative Care
Munfordville, KY · Brownsville, KY
- $72,000 USD / year
Added 10 days ago
Medical Director (55582)
CAYA Collaborative Care
Bowling Green, KY
Added 10 days ago
CC
FOOD SERVICES COORDINATOR (55569)
CAYA Collaborative Care
Scottsville, KY
- $18.27 USD / hour
Added 11 days ago
CC
Client Engagement Specialist I (55558)
CAYA Collaborative Care
Glasgow, KY
- $16.5 USD / hour
Must have reliable transportation
Added 14 days ago
CC
HR Generalist I (55542)
CAYA Collaborative Care
Bowling Green, KY
- $16.96 to $22 USD / hour
1-3 years of experience required
Added 16 days ago
CC
Targeted Case Manager (55537)
CAYA Collaborative Care
Scottsville, KY
- $20.19 USD / hour
Must have reliable transportation with driver’s license and auto insurance as must be able to transport clients · Must possess strong written and verbal skills
Added 18 days ago
CC
Therapist I (55518)
CAYA Collaborative Care
Russellville, KY
- $55,000 USD / year

CAYA Collaborative Care

Client Services Representative (55650)

Glasgow, KY, United States

$15.6 USD / hour

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Job details

Pay: $15.6 USD / hour
Posting language: English
Posted: Nov 13, 2026

Original job description

POSITION SUMMARY:

The Client Services Representative (CSR) serves as the first point of contact for clients, visitors, and staff, ensuring a professional and welcoming experience. This role handles front desk operations, including answering calls, scheduling appointments, verifying insurance, and completing administrative tasks accurately while maintaining client confidentiality. The CSR supports smooth clinic operations, collaborates with team members, and upholds the company’s core values of integrity, teamwork, respect, compassion, and accountability.

DUTIES AND RESPONSIBILITIES:

Maintain a professional image of the company through respectful and effective communication with clients, visitors, coworkers, and supervisors.
Answer, screen, and direct a high volume of incoming calls promptly and accurately.
Greet clients, check them in, and notify appropriate staff of arrivals.
Schedule, confirm, and update client appointments following established procedures.
Accurately verify and enter insurance and client information, perform administrative tasks, and audit incoming paperwork and own work for errors to ensure accuracy and proper organization.
Maintain client confidentiality and adhere to HIPAA and company privacy policies.
Accurately handle cash drawer and financial transactions.
Conduct client urinary drug screenings and assist with vital signs as needed.
Support clinic operations, including providing front desk coverage and traveling to other locations when needed.
Manage multiple projects efficiently and collaborate with team members to maintain smooth workflow.
Perform other duties as assigned to support overall clinic operations.

Qualifications

QUALIFICATIONS:

High school diploma or equivalent.
Proficiency in Microsoft Office (Word, Excel, Outlook) and basic computer skills.
Ability to operate office equipment, including printers and copiers.
Typing skills sufficient for accurate and efficient work.

JOB REQUIREMENTS / EXPECTATIONS:

Ability to sit or stand for extended periods and lift up to 15 lbs.
Strong organizational, multitasking, and problem-solving skills.
Excellent communication and interpersonal skills.
Handle confidential information with discretion.
Maintain accuracy and attention to detail in administrative tasks.
Follow office procedures and documentation standards.
Present a professional appearance and courteous demeanor.
Adapt to changing priorities, including providing coverage at other locations, working extended hours, and some Saturdays as needed.
Performance evaluated based on consistency in supporting smooth office operations.

CORE VALUES:

All employees must be willing to live our company's core values.

Integrity – Exhibiting the highest moral, ethical and legal standards. Doing the right thing – even when no one else is looking.
Teamwork – Putting team success over personal success. Actively valuing the strengths and talents of others.
Trust/Respect– Seeing and believing in the good intentions of others. Interacting with others in a way that makes them feel valued. Listening without judging. Offering understanding and acceptance.
Care/Compassion – Demonstrating unconditional kindness, concern and empathy. Exhibiting genuine concern for others.
Ownership/Accountability – Taking personal responsibility for one’s work, actions and feelings. Accepting responsibility for and learning from mistakes.

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More about this job

Skills

Corporate social responsibility
Front Desk
Scheduling
Confidentiality
Teamwork
Communication skills
Perform clerical duties
Vital signs
Workflow
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Computer skills
Office equipment
Heavy lifting
Multitasking
Problem solving
Interpersonal skills
Attention to detail
Documentation
Interact with others

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