Job Description
Position: F&B Service Associate
Department: Food and Beverage
Job Summary:
Functions in a variety of support roles, such as serving food & beverages, cleaning, stocking, trash removal, and guest service as needed. Ensure guests are served in an efficient, courteous, and professional manner displaying a genuine concern for guest satisfaction. Additionally, all areas of responsibility are clean, organized, and prepared for a high standard of guest service.
Duties and Responsibilities (specific areas of responsibility include but are not limited to):
- Offers warm and sincere welcome/farewell to guests using a guest’s name, when possible, and making good eye contact.
- Communicates with guests using clear and enthusiastic words, tone, and body language always.
- Makes guests feel appreciated through actions; offers assistance before it is requested.
- Seats guests by finding a clean, available table and pulling out chairs as applicable.
- Assists with set-up of food service outlets.
- Ensures self-serve condiment and utensil displays are well stocked, clean and attractively presented.
- Serves food and beverages, including alcoholic beverages, to guests.
- Responsible for clearing & wiping/sanitizing tables and chairs, as well as garbage can & tray storage areas.
- Identifies and completes guest requests in a timely manner.
- Performs accurate and thorough departmental records and reports assigned.
- Maintains cleanliness of work areas throughout the shift practicing clean-as-you-go procedures. Works with others to keep all areas always clean and stocked in accord with departmental standards.
- Ensures uniform and personal appearance is clean and professional.
- Fosters a team environment by working collaboratively with co-workers.
- Displays initiative and ability to work with a minimum amount of supervision.
- Complies with State alcohol service requirements.
- Follows established safety and security policies and procedures including reporting accidents, injuries, and unsafe working conditions immediately to a supervisor.
- Resolves guest complaints in a diplomatic and levelheaded manner quickly, professionally, and effectively. Requests supervisor assistance when needed for an uncooperative guest or when unable to fulfill a request.
- Maintains and displays a positive attitude toward job duties, positional expectations, casino guests and the company.
- Demonstrates positive, interpersonal skills with guests and team members alike.
- Performs other job-related duties as assigned.
Essential functions of the position:
- Must be able to lift, carry, and transport materials and/or equipment frequently up to 40 pounds, with or without reasonable accommodation.
- Must be able to sit, walk, or stand for extended periods of time.
- Must be able to reach high areas, stoop, pull, push, kneel, squat, twist, grip, and bend for duties.
- Must be able to work at and travel to all CDS properties.
- Must be able to follow both verbal and written directions.
- Must be able to read, write, and effectively communicate with all guests and team members positively and professionally.
- Must be able to work in environments with high noise levels, flashing lights, smoking areas, and large crowds.
- Must be able to work in a high-pressure/fast-paced environment.
Knowledge, Skills, and Abilities:
- Knowledge of applicable health standards and workplace safety procedures.
- Knowledge of applicable laws and regulations as well as the Gaming Enterprise Division’s internal controls, policies, and procedures.
- Organizational, planning, and time management skills.
- Effective communication skills.
- Skill in working courteously with the public as well as developing and maintaining good working relationships.
- Ability to work effectively in a team environment with minimal supervision.
- Ability to effectively multitask.
- Ability to cheerfully handle stress in a fast-paced environment.
- Ability to perform mathematical computations pertaining to the position.
- Ability to communicate and follow directions effectively.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to read and write legibly.
- Ability to maintain confidentiality.
Minimum Qualifications:
- Must be 18 years of age.
- Must have excellent guest service skills, and a positive attitude.
- Must be reliable and dependable.
- Must either possess or obtain valid Food Handler’s and Alcohol Awareness cards within three (3) months of employment.
- Must be able to work any shift, weekends, holidays, and special events, as needed.
- Must be able to successfully pass a pre-employment drug/alcohol screening in accordance with company policy.
- Must have employment eligibility in the U.S.
- Must be able to obtain and retain a valid gaming license/background check.
Preferred Qualifications:
- Prior hospitality experience in a fast paced and stressful environment.
- Basic math skills.
- Bilingual (English/Spanish)
