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Added 28 mins ago
SVP, Customer Experience and Service Operations
CareSource Management Services LLC
Remote, United States
Added 28 mins ago
Manager, Enterprise Engineering Solutions (EES)
CareSource Management Services LLC
Remote, United States
Added 28 mins ago
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CareSource Management Services LLC
Boston, MA
Must have valid driver's license, vehicle and verifiable insurance
Added 28 mins ago
Clinical Care Manager - Milton
CareSource Management Services LLC
Boston, MA
Must have valid driver's license, vehicle and verifiable insurance
Added 28 mins ago
AI Solution Consultant
CareSource Management Services LLC
Remote, United States
Added 28 mins ago
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CareSource Management Services LLC
Remote, United States
Added 5 hours ago
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CareSource Management Services LLC
Remote, United States
Added 1 day ago
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CareSource Management Services LLC
Remote, United States
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CareSource Management Services LLC
Remote, United States
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Remote, United States
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CareSource Management Services LLC
Remote, United States
Added 2 days ago
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CareSource Management Services LLC
Remote, United States
Added 2 days ago
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Remote, United States
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Remote, United States
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Remote, United States
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Remote, United States
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CCM - BH - (LMHC or LISW) South End, MA
CareSource Management Services LLC
United States
Master's degree in social work or mental health counseling and independent license required · Must have valid driver's license, vehicle and verifiable insurance
Added 2 days ago
CCM - BH - (LMHC or LICSW) Worcester, MA
CareSource Management Services LLC
Worcester, MA
Master's degree in social work or mental health counseling and independent license required · Must have valid driver's license, vehicle and verifiable insurance
Added 2 days ago
CCM - BH - (LMHC or LICSW) New Bedford, MA
CareSource Management Services LLC
United States
Master's degree in social work or mental health counseling and independent license required · Must have valid driver's license, vehicle and verifiable insurance
Added 2 days ago
CCM - BH - (LMHC or LICSW) Framingham, MA
CareSource Management Services LLC
Everett, MA
Master's degree in social work or mental health counseling and independent license required · Must have valid driver's license, vehicle and verifiable insurance
Added 2 days ago
CCM - BH - (LMHC or LICSW) Webster, MA
CareSource Management Services LLC
United States
Master's degree in social work or mental health counseling and independent license required · Must have valid driver's license, vehicle and verifiable insurance
Added 2 days ago
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CareSource Management Services LLC
Remote, United States
Added 2 days ago
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CareSource Management Services LLC
Remote, United States
Added 2 days ago
PI Medical Coding Reviewer II (CPC, RHIT or RHIA required)
CareSource Management Services LLC
Remote, United States
Added 2 days ago
Lead Investigator (Health Plan Experience/FL or GA resident)
CareSource Management Services LLC
Remote, United States

CareSource Management Services LLC

AI Analyst II

Remote, United States

Apply on caresource.wd1.myworkdayjobs.com About employer

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Job details

Pay: $72,200.00 - $115,500.00CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level.
Education: Bachelor’s degree
Posting language: English
Posted: Nov 13, 2026

Original job description

Job Summary:

The AI Analyst II is responsible for developing, configuring, and optimizing AI solutions and agents that support business processes and operational objectives. This role serves as a trusted partner to stakeholders by identifying opportunities for AI enablement, recommending improvements, and ensuring solutions deliver measurable business value while aligning with governance requirements.

Essential Functions:

Designs, builds, and administers moderately complex AI solutions and agents using Copilot, Copilot Studio, Power Automate, and other approved tools.
Provides ongoing oversight of AI solutions at the business level.
Evaluates and optimizes AI solution behavior and identifies opportunities for configuration improvements.
Monitors metrics and business outcomes.
Performs testing, validation, and quality review of AI solution outputs to ensure accuracy, usability, and alignment with expected business outcomes.
Maintains documentation related to AI solution configuration, workflows, prompts, user guidance, and performance observations.
Collaborates with technical, governance, compliance, and business partners to support responsible use, adoption, and ongoing enhancement of AI solutions.
Perform any other job related duties as requested.

Education and Experience:

Bachelor's degree in a related field required
Equivalent years of relevant work experience may be accepted in lieu of required education
Three (3) years of experience in healthcare operations, business analysis, automation, digital transformation, technology solutions, or a related field required
Experience to include a background in AI-enabled tools, digital engagement, automation, or conversational technologies required
Experience setting up or improving service journeys, knowledge resources, workflows, or AI-enabled experiences in a cross-functional environment preferred
Experience in healthcare, health insurance, or another regulated industry is preferred

Competencies, Knowledge and Skills:

Understanding of generative AI tools, AI agents, large language model behavior, prompt patterns, agent instructions, model limitations, knowledge retrieval, and evaluation methods
Aptitude for designing AI-enabled healthcare service experiences, customer or employee journeys, conversational flows, and operational workflows
Ability to translate complex healthcare operation’s needs into clear AI experience designs, prompts, agent instructions, business requirements, acceptance criteria, and quality standards
Ability to support testing, validation, and quality review of AI solution outputs to ensure accuracy, usability, and alignment with expected business outcomes
Analytical, critical thinking, problem-solving, facilitation, communication, and documentation skills
Knowledge of responsible AI principles, privacy considerations, accessibility, security, risk controls, and human-in-the-loop review practices
Ability to establish and maintain effective working relationships with cross-functional stakeholders
Ability to manage multiple assignments, prioritize work, meet deadlines, and adapt in a fast-paced environment
Proficiency with Microsoft Office tools, including Word, Excel, PowerPoint, Outlook, Teams, and related collaboration tools

Licensure and Certification:

None

Working Conditions:

General office environment; may be required to sit or stand for extended periods of time
Travel is not typically required

Compensation Range:

$72,200.00 - $115,500.00CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Salary Organization Level Competencies

Fostering a Collaborative Workplace Culture
Cultivate Partnerships
Develop Self and Others
Drive Execution
Influence Others
Pursue Personal Excellence
Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.

Brand=CareSource

Apply on caresource.wd1.myworkdayjobs.com About employer

More about this job

Skills

Business processes
Microsoft Power Automate
Documentation
Regulatory compliance
Business analysis
Critical thinking
Problem solving
Communication skills
Meet deadlines
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Microsoft Teams
Collaboration

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