Careington International is a leading non-insurance product aggregator and licensed Third Party Administrator, curating significant savings in the categories of health, wellness, and lifestyle services. Today, we serve more than 50 million members across all Careington companies, brands, products and services.
This is an onsite role located in Frisco, TX.
The Learning and Development Trainer has the opportunity to make a significant impact on the organization by delivering content that nurtures talent and improves business performance. The L&D Trainer has a pivotal role in guiding and leading training sessions, workshops, and development programs within a corporate environment. You will be responsible for fostering a collaborative and engaging learning atmosphere, ensuring participants’ development aligns with organizational objectives.
EXPECTED WORK AND PERFORMANCE
This role requires extensive expertise in facilitating adult learning, strong interpersonal skills, and the ability to instruct large or diverse groups, ensuring that each session runs smoothly and meets the needs of both individuals and the business. The L&D Trainer will play a key role in leading advanced course offerings, enhancing both product knowledge and soft skills, and supporting internal career progression initiatives.
The L&D Trainer’s Key Responsibilities are:
Facilitation & Training Delivery
- Deliver instructor-led training programs, workshops, and learning experiences that support employee development and business objectives.
- Apply adult learning principles and facilitation best practices to engage participants, reinforce learning, and drive knowledge retention.
- Adapt delivery methods to meet the needs of diverse learner groups and varying levels of experience.
Employee Development
- Observe employee performance during training and provide timely, constructive feedback to support skill development and continuous improvement.
- Encourage learner participation, critical thinking, and practical application of knowledge in the workplace.
- Support employees in building confidence and proficiency in their roles.
Content Review, Design & Development
- Design, develop, and maintain learning solutions, including training materials, job aids, facilitator guides, e-learning content, and assessments, leveraging feedback, performance metrics, and operational updates to ensure content effectiveness, accuracy, and alignment with business objectives.
- Apply instructional design principles and adult learning methodologies to create effective, learner-centered training solutions.
- Partner with Learning & Development leadership, instructional designers, subject matter experts, and business stakeholders to update existing content and develop new training programs.
Classroom Management & Learner Engagement
- Facilitate a positive, inclusive, and professional learning environment that encourages participation, collaboration, and knowledge sharing.
- Effectively manage group dynamics, address learner challenges, and promote productive discussions and problem-solving.
- Maintain high levels of engagement while ensuring training objectives and learning outcomes are achieved.
QUALIFICATIONS
Required:
2+ years of progressive experience in training / instruction.
- Adult Learning Facilitation: Skilled in utilizing a broad range of facilitation methods, tools, and approaches (e.g., interactive activities, role-playing, case studies) to meet specific learning outcomes and organizational goals.
- Training Needs Analysis: Experience performing needs assessments, creating training action plans and successful implementation.
- Learning Technology Proficiency: Familiarity with various learning management systems and e-learning tools.
- Problem-Solving and Critical Thinking: Adept at fostering a problem-solving mindset within groups, encouraging creative thinking and critical analysis to tackle complex issues and generate actionable insights.
- Change Leadership: Role model the way related to change management. Identify areas for improvement and facilitate organizational change.
- Employee Engagement Strategies: Recommending and implementing strategies to keep employees motivated and engaged
- Coaching and Mentoring: Effectively coaching and mentoring employees through matrixed non-reporting relationship.
- Communication: Strong verbal and written communication skills that demonstrate active listening with the ability to effectively engage, inspire, and motivate diverse audiences, ensuring clarity and understanding across all levels of the organization. Maintaining confidentiality.
- Emotional Intelligence: high degree of self-awareness, interpersonal skills and professional maturity, with the ability to navigate and build credible, value-add relationships at all levels.
- Conflict Resolution: Ability to identify and resolve conflicts within groups, mediating effectively to maintain a positive and productive atmosphere while supporting collaboration.
- Flexibility and Adaptability: Demonstrated ability to adapt facilitation styles, content, and approaches based on the evolving needs of the group and changing business objectives.
- Analytical Skills: Capable of evaluating the impact and effectiveness of training sessions, using feedback and data to recommend and implement improvements to programs for future success.
- Technology: Demonstrated proficiency and intermediate to advanced knowledge of Microsoft Office Suite including PowerPoint, Word, Excel
Preferred:
- Instructional Design: Ability to create engaging and effective learning experiences.
- Stakeholder Collaboration: Working effectively with business leaders and HR partners to determine needs and develop effective training and development programs.
- Management of Projects: Understanding of project coordination and tracking practices, with the ability to manage multiple priorities and collaborate with cross-functional teams to support the design, development, and facilitation of training programs.
- Organizational and Planning Skills: Ability to successfully project plan and execute on budget, on time projects.
- Similar industry related experience and/or experience training or working in a Call Center environment.
Education
- Bachelor’s degree in Human Resource Management; Organizational Development; Education or related field or equivalent experience.