Customer Experience Representative (CET)
Wincore Windows & Doors
Not Just Customer Service. Customer Experience.
Do you enjoy solving problems that others can't? Are you the person who catches the details
everyone else misses? Do you thrive in a fast-paced environment where no two days are the
same?
If you're looking for a career where you'll be challenged, supported, and become an expert in your
field, we'd love to meet you.
At Wincore Windows & Doors, our Customer Experience Team (CET) is the heartbeat of our
company. We don't simply answer phones - we manage every detail of our customers' orders from
start to finish, ensuring builders, dealers, and homeowners receive an exceptional experience every
step of the way.
What You'll Do
- Manage customer orders from entry through delivery.
- Review orders for accuracy and identify potential issues before they become problems.
- Work closely with Sales, Manufacturing, Engineering, and Shipping to ensure customer
satisfaction.
- Provide solutions - not excuses - when challenges arise.
- Learn the details of our window and door products, components, configurations, and options.
- Build lasting relationships with customers by providing outstanding service every day.
What We're Looking For
- Loves solving puzzles and complex problems.
- Exceptional attention to detail.
- Learns quickly and enjoys mastering new information.
- Manages multiple priorities without sacrificing accuracy.
- Communicates professionally and confidently.
- Takes ownership and follows through.
- Works well independently while supporting the success of the team.
- Thrives in a fast-paced environment.
Qualifications
Required
- Minimum of 2 years of customer service experience in a fast-paced, customer-focused
environment.
- Demonstrated reliable attendance and strong work ethic.
- Proficient computer skills with the ability to learn multiple software systems.
- Excellent verbal and written communication skills, including the ability to communicate
professionally using positive, solution-oriented language.
- Proven ability to manage multiple priorities, adapt to changing demands, and meet customer
expectations in a fast-paced environment.
- Exceptional attention to detail and commitment to accuracy.
- Strong team player who collaborates effectively while taking ownership of individual
responsibilities.
Preferred
- Previous experience providing customer service in a high-volume phone environment or call
center.
- Knowledge of the fenestration (window and door) industry or experience with building products is
a plus.
Our Mission
Service that goes beyond service.
If you're ready to build a career - not just find another job - we'd love to hear from you. Apply today
and become part of the Wincore Customer Experience Team.