HR Services Supervisor
Position Type: Full Time
Salary Range: $85,000 - $125,000 annually. Compensation will be based on the candidate’s experience, qualifications, and geographic location.
Location: This position based onsite at the Service Center in San Juan Capistrano, CA and offers a hybrid work option after a 90-day probationary period (not fully remote).
About the Company
Ensign Services, Inc. (“ESI”) is a subsidiary of The Ensign Group, Inc., which is a national leader in the operation of skilled nursing, senior living, rehabilitation, home health, hospice, and other healthcare services. ESI is known as the “Service Center” and provides the facilities and leaders it serves with “back-office” support in areas such as accounting, construction, compliance, human resources, information technology, learning and development, legal and risk management and recruiting.
We seek individuals who thrive in a dynamic environment, embrace continuous learning, and are passionate about making a meaningful impact. We take our core values of Celebration, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Customer Second, and Ownership (“CAPLICO”) seriously. We want an individual in this role who will demonstrate these values through actions and words.
About the Opportunity
The Human Resources (HR) Shared Services Supervisor leads and manages the day-to-day operations of the HR Shared Services function. In this role, your responsibilities include directing the team’s work, establishing priorities, allocating resources, monitoring performance, and ensuring quality standards are met. Additional responsibilities include overseeing efficiency, compliant service delivery across HR inquiry resolution, employee lifecycle transactions, employment requirements, records management, and compliance activities. Key areas of focus include driving operational excellence, enhancing the employee experience, fostering cross-functional collaboration, and leading continuous improvement initiatives aligned with organizational goals.
Specific duties include, but are not limited to:
Management
- Lead and manage a team of up to 10 individual contributors, with team size subject to change based on organizational needs.
- Hold team members accountable for assigned responsibilities, service expectations, quality standards, and required follow-up through clear expectations, consistent performance monitoring, documented coaching, and timely corrective action, when appropriate.
- Maintain regular and reliable attendance.
- Communicate team workflow, performance, staffing, and service issues to the HR Services Manager while reinforcing service expectations, accountability, consistency, and customer-focused behaviors.
- Oversee the hiring and training of entry-level, phone support, and temporary team members.
Day-to-Day
- Review and approve transactions processed by leads, specialists, and analysts, and establish appropriate frameworks, controls, and resources for delegating review and approval responsibilities across the team.
- Ensure compliance with HR policies and procedures, employment laws, data privacy requirements, records retention standards, and internal controls, and communicate relevant policy or process changes to appropriate stakeholders.
- Serve as the first point of escalation for operational matters and determine when involvement from the HR Services Manager or an HR partner is needed.
- Collaborate with HR partners and internal departments to support seamless operations, acquisitions, employee record integrations, onboarding, and other critical HR business processes.
- Coordinate day-to-day vendor interactions and follow up on operational issues and service requests to support timely resolution.
Areas of Focus
- Coordinate assigned acquisition activities, ensuring all required transactions, documentation, onboarding, and follow-up tasks are completed accurately and on time.
- Identify process gaps, recurring issues, and improvement opportunities; lead approved initiatives and implement workflows, controls, standard operating procedures, and team routines that strengthen efficiency, quality, compliance, and operational consistency.
- Oversee HR Services audit and quality-control activities by establishing controls, reviewing findings, identifying gaps, coordinating corrective actions, and ensuring required follow-up is completed and sustained.
- Perform other duties as assigned.
Position Requirements:
- Bachelor of Science in Human Resources Management or similar field a plus.
- One to two years of supervisory or direct management experience leading more than 10 direct reports, including setting expectations, managing performance, and coordinating team workloads.
- Three to five years of general human resources experience, preferably in HR shared services, an employee service center, or HR operations.
- Strong managing operational experience, compliance, or quality audits, including establishing controls, reviewing findings, addressing gaps, and sustaining corrective actions.
- Proven ability to hold team members accountable through clear expectations, consistent follow-up, documented coaching, and timely corrective action.
- Experience leading process improvements that strengthen controls, service quality, efficiency, and operational consistency.
- Strong customer service orientation and commitment to delivering high-quality HR support.
- Ability to travel occasionally to company facilities or other Service Center locations as business needs require.
Physical Requirements:
Standard Office Environment
- Remain in a stationary position for extended periods while performing computer-based work.
- Operate a computer, keyboard, mouse, telephone, and other standard office equipment.
- Perform repetitive hand and finger movements associated with data entry, document preparation, and computer use.
- Communicate and exchange information with coworkers and other business partners.
- Review and process information in electronic and written formats.
- Move about the office or work area to access files, equipment, meetings, or other workspaces.
- Bend, reach, or position oneself to access files, supplies, or office equipment.
- Occasionally, lift and/or carry files, supplies, or other work-related materials weighing up to 20 pounds.
- The company provides reasonable accommodation to qualified applicants and employees with disabilities in accordance with applicable federal, state, and local laws.
Additional Information:
Any offer of employment may be contingent upon the successful completion of job-related post-offer requirements, which may include background checks, reference checks, and/or other screenings or examinations as permitted by applicable law.
What We Offer
We are committed to providing a competitive benefits and compensation package which includes medical/dental/vision coverage, company-provided life insurance, 401(k) with company match, and sick/vacation plans. Additionally, enjoy access to our fully equipped onsite gym (San Juan Capistrano office location). We also believe in supporting our employee’s professional growth and development through our Learning Management System as well as training sessions and seminars. Take a look at these benefits (and more!) at www.ensignbenefits.com
This company is an equal opportunity employer. If you need assistance or accommodation during the application process, please contact us at 888-659-3616.
Job ID #1836