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Added 2 days ago
Heavy Equipment Operator
Capital Waste Services LLC
Dayton, TN
Added 3 days ago
Dispatcher
Capital Waste Services LLC
Aiken, SC
Added 3 days ago
Heavy Equipment Operator
Capital Waste Services LLC
Shallotte, NC
Added 4 days ago
Back Loader
Capital Waste Services LLC
Lugoff, SC
Added 8 days ago
CDL Driver - Waste Collection (CDL Class A/B)
Capital Waste Services LLC
Hiram, GA
Added 9 days ago
CDL Driver - Waste Collection (CDL Class A/B)
Capital Waste Services LLC
Dalton, GA
Added 16 days ago
Scale House Attendant
Capital Waste Services LLC
Hiram, GA
Added 16 days ago
Heavy Equipment Operator
Capital Waste Services LLC
Hiram, GA
Added 17 days ago
CDL Roll-Off Driver (Class A or B)
Capital Waste Services LLC
Orangeburg, SC
Added 19 days ago
Non-CDL Driver (Mini Packer Operator)
Capital Waste Services LLC
North Charleston, SC
Added 19 days ago
CDL Front End Driver (Commercial Waste Collection) | Up to $7500 Sign-On Bonus with Industry Experience
Capital Waste Services LLC
North Charleston, SC
Added 19 days ago
CDL Roll-Off Driver (Class A or B) | Up to $7500 Sign-On Bonus with Industry Experience
Capital Waste Services LLC
North Charleston, SC
Added 19 days ago
CDL Driver – Automated Side-Load (ASL) | Up to $7500 Sign-On Bonus with Industry Experience
Capital Waste Services LLC
North Charleston, SC
Added 20 days ago
Heavy Equipment Operator
Capital Waste Services LLC
Chatsworth, GA
Added 22 days ago
Dispatcher
Capital Waste Services LLC
Ridgeland, SC
Added 26 days ago
Area Sales Manager | B2B Sales Leadership & Revenue Growth
Capital Waste Services LLC
St. Johns, FL
Added 26 days ago
Area Sales Manager | B2B Sales Leadership & Revenue Growth
Capital Waste Services LLC
Ridgeland, SC
Added 26 days ago
Territory Sales Manager (Outside Sales - Waste Industry)
Capital Waste Services LLC
Gresham, SC
Added 26 days ago
Vice President of Operations | Multi-Site Waste & Environmental Services
Capital Waste Services LLC
Columbia, SC
Added 27 days ago
CDL Front End Driver (Commercial Waste Collection)
Capital Waste Services LLC
Ridgeland, SC
Added 27 days ago
CDL Driver - Waste Collection (CDL Class A/B)
Capital Waste Services LLC
Columbia, SC
Added 27 days ago
Outside Sales Representative
Capital Waste Services LLC
Manchester, TN
Added 27 days ago
Regional Headquarters Relief Driver - Southeast Region (100% Travel Required)
Capital Waste Services LLC
North Charleston, SC
Added 27 days ago
Regional Headquarters Relief Driver - Southeast Region (100% Travel Required)
Capital Waste Services LLC
Columbia, SC
Added 27 days ago
Fleet Maintenance Supervisor
Capital Waste Services LLC
Columbia, SC

Capital Waste Services LLC

Dispatcher

Aiken, SC, United States

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Job details

Experience: 1+ year of customer service, dispatch, logistics, or call center experience
Posting language: English
Posted: Nov 4, 2026

Original job description

Description About Capital Waste Services Capital Waste Services (CWS) is a leading provider of solid waste and recycling services across the Southeast. We are committed to delivering safe, reliable, and customer-focused service. Our team members are the foundation of our success, and we foster a collaborative, high-integrity work environment with opportunities for growth.

Position Summary The Dispatcher plays a critical role in daily operations by coordinating communication between drivers, operations, and customer service to ensure efficient route execution and timely service delivery. This position is responsible for dispatching drivers, resolving service issues in real time, and maintaining accurate operational and customer records.

Key Responsibilities

Dispatch & Route Coordination

Communicate with drivers throughout the day to provide routing instructions, updates, and support
Monitor route progress and proactively address delays, missed pickups, or service issues
Adjust routes as needed to maintain service efficiency and customer satisfaction
Coordinate with operations leadership to ensure timely service completion

Customer Service & Issue Resolution

Respond to customer inquiries, service requests, and complaints in a professional and timely manner
Investigate and resolve service issues such as missed pickups or delays
Communicate service updates and resolutions to customers as needed

Administrative & Data Management

Enter and maintain service orders, route data, and customer information in company systems
Review daily reports and assist with route scheduling and adjustments
Maintain accurate customer records, contracts, and service agreements
Support billing and collections processes as needed

Cross-Functional Coordination

Work closely with drivers, route managers, sales, and customer service teams to ensure seamless operations
Assist with onboarding new accounts and transitioning service agreements from sales to operations
Support operational goals by maintaining workflow accuracy and responsiveness

Qualifications

Required

High School Diploma or GED
1+ year of customer service, dispatch, logistics, or call center experience
Strong communication and problem-solving skills
Ability to multitask in a fast-paced, high-volume environment

Preferred

Experience in waste management, transportation, or route-based operations
Familiarity with dispatch or routing systems
Experience working with drivers or field personnel

Knowledge, Skills & Abilities

Excellent customer service and conflict resolution skills
Strong organizational and time management abilities
Ability to prioritize tasks and adapt to changing operational needs
Proficiency in Microsoft Office (Excel, Outlook, Teams) and internal systems
Strong attention to detail and data accuracy

Work Environment

Office-based, in-person role
Frequent communication with drivers and field personnel
Fast-paced, high-volume operational environment

Physical Requirements

Prolonged periods of sitting and computer use
Ability to communicate effectively via phone and radio systems
Occasional lifting, bending, or filing as needed

Why Join Capital Waste Services

Competitive compensation and benefits
Stable, growing company in the environmental services industry
Opportunity for career advancement
Safety-first culture with strong operational support

Equal Opportunity Employer Capital Waste Services is an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration without regard to protected status.

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More about this job

Skills

Communication skills
Customer service
Dispatching
Leadership
Data management
Scheduling
Sales
Onboarding
Workflow
Logistics
Problem solving
Multitask
Waste management
Conflict resolution
Time management
Prioritization
Microsoft Office
Microsoft Excel
Microsoft Outlook
Microsoft Teams
Attention to detail

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