Description
The Crew Member supports daily operations at a satellite restaurant location by preparing food orders, delivering excellent customer service, and maintaining a clean, safe, and efficient work environment. This role is essential to ensuring fast, accurate service and a positive guest experience while complying with Massachusetts wage, hour, and food safety standards. Essential Duties and Responsibilities Customer Service
- Greet guests promptly and provide friendly, professional service.
- Accurately take and enter customer orders into the POS system.
- Respond to guest questions, concerns, and requests in a courteous manner. Food Preparation & Order Execution
- Assist with food preparation (including salad prep and grille/fry station), assembly, and packaging according to company standards.
- Work as part of an assembly-line team to ensure timely and accurate order fulfillment.
- Follow all allergen awareness and food safety procedures.
Workplace Cleanliness & Safety
- Maintain a clean and organized work area throughout the shift.
- Sanitize surfaces and equipment before, during, and after service.
- Comply with all health, safety, and sanitation regulations. Teamwork & Flexibility
- Communicate clearly with team members and supervisors.
- Assist with additional tasks as assigned based on operational needs. The company reserves the right to modify duties as business needs evolve.
Requirements
- Prior restaurant or customer service experience preferred but not required.
- Allergen Awareness Certification required (or ability to obtain), cost is $25
- Ability to stand for extended periods and work in a fast-paced environment.
- Strong teamwork, communication, and time-management skills.