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Added 4 hours ago
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Added 18 hours ago
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Cape Cod Healthcare
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Added 1 day ago
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Added 1 day ago
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Added 3 days ago
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Cape Cod Healthcare
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CAT Scan Technologist
Cape Cod Healthcare
MA
Added 3 days ago
CAT Scan Technologist
Cape Cod Healthcare
MA

Cape Cod Healthcare

Patient Care Representative

Orleans, MA, United States

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Job details

Posting language: English

Original job description

Advocates for the patient’s appointments, and healthcare needs
Communicate unresolved issues to manager or designee to facilitate timely interventions
Demonstrate excellent communication skills effectively and efficiently
Maintains accurate records of all calls and corresponding details
Efficiently field patient questions and concerns
Process messages and report to the respective physicians and their teams, whenever necessary
Attends and actively participates in team meetings
Answers phones in accordance with department standards to achieve expected goals
Communicates effectively and efficiently when in the call center assignment
Other work related duties as assigned

Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects MACC’s commitment to CARES: compassion, accountability, respect, excellence and service

Ability to read, write and communicate in English at the level of a high school graduate
Ability to work independently in a fast paced environment
Excellent telephone and communication skills
Strong interpersonal, customer service and time management skills
Experience with current office technology, proficient with computer office applications
Minimum of one year experience in a clinical setting preferred

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