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Added 12 hours ago
Credit Analyst II
The Cape Cod Five Cents Savings Bank
Hyannis, MA
Must have cyber security awareness to protect the digital environment, the Mutual Bancorp, and its customers
Added 15 hours ago
Trust Administrative Associate
The Cape Cod Five Cents Savings Bank
Hyannis, MA
Must have cyber security awareness to protect the digital environment, the Bank, and customers
Added 15 hours ago
Underwriting Assistant I
The Cape Cod Five Cents Savings Bank
Hyannis, MA
Must have cyber security awareness to protect the digital environment, the Bank, and customers
Added 6 days ago
Client Care Specialist I
The Cape Cod Five Cents Savings Bank
United States
Must have cyber security awareness to protect the digital environment, Mutual Bancorp and clients
Added 6 days ago
Systems Support Technician II
The Cape Cod Five Cents Savings Bank
Leominster, MA
Must have cyber security awareness to protect the digital environment, the Bank, and customers
Added 8 days ago
Relationship Banker I - Float
The Cape Cod Five Cents Savings Bank
Leominster, MA
Must have cyber security awareness to protect the digital environment, the Bank, and customers
Added 20 days ago
Relationship Banker I - Centerville
The Cape Cod Five Cents Savings Bank
Centerville, MA
Must have cyber security awareness to protect the digital environment, the Bank, and customers
Added 21 days ago
Experienced Banker - Centerville
The Cape Cod Five Cents Savings Bank
Centerville, MA
Must have cyber security awareness to protect the digital environment, the Bank, and customers
Added 22 days ago
Director, Client Care
The Cape Cod Five Cents Savings Bank
Hyannis, MA
Added 22 days ago
Graphic Designer
Cape Cod Five Cents Savings Bank
Hyannis, MA
Added 22 days ago
Associate Director, Client Care
Cape Cod Five Cents Savings Bank
Hyannis, MA
Added 22 days ago
HQ5 Operations Specialist
Cape Cod Five Cents Savings Bank
Hyannis, MA
Added 22 days ago
Digital Analyst ll
Cape Cod Five Cents Savings Bank
Hyannis, MA
COMPETENCIES: Must have cyber security awareness to protect the digital environment, the Bank, & customers
Added 22 days ago
HR Business Partner
Cape Cod Five Cents Savings Bank
Hyannis, MA
PHR, SPHR, SHRM-CP, or SHRM-SCP certification required
Added 22 days ago
Commercial Operations Assistant Manager
Cape Cod Five Cents Savings Bank
Hyannis, MA
Added 26 days ago
HR Business Partner
Cape Cod Five Cents Savings Bank
Hyannis, MA
PHR, SPHR, SHRM-CP, or SHRM-SCP certification required
Added 26 days ago
Graphic Designer
Cape Cod Five Cents Savings Bank
Hyannis, MA
Must have cyber security awareness to protect the digital environment,
Added 26 days ago
Associate Director, Client Care
Cape Cod Five Cents Savings Bank
Hyannis, MA
Added 26 days ago
Digital Analyst ll
Cape Cod Five Cents Savings Bank
Hyannis, MA
COMPETENCIES: Must have cyber security awareness to protect the digital
Added 26 days ago
HQ5 Operations Specialist
Cape Cod Five Cents Savings Bank
Hyannis, MA
Added 26 days ago
Commercial Operations Assistant Manager
Cape Cod Five Cents Savings Bank
Hyannis, MA
Added 29 days ago
Payment Operations Supervisor
The Cape Cod Five Cents Savings Bank
Hyannis, MA · Leominster, MA
Added 29 days ago
Banking Administrative Coordinator
The Cape Cod Five Cents Savings Bank
Hyannis, MA
Added 1 month ago
Payment Operations Specialist I - Temporary
The Cape Cod Five Cents Savings Bank
Leominster, MA · Hyannis, MA
Must have cyber security awareness to protect the digital environment, the Bank, and customers
Added 1 month ago
Third Party Risk Management Coordinator
The Cape Cod Five Cents Savings Bank
Hyannis, MA
Must have cyber security awareness to protect the digital environment, the Bank, and customers

The Cape Cod Five Cents Savings Bank

Systems Support Technician II

Leominster, MA, United States

Apply on recruiting.ultipro.com About employer

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Job details

Experience: Minimum of 3 years of technical support experience, preferably in a financial services environment.
Posting language: English
Posted: Nov 6, 2026

Original job description

Salary Grade:15

SUMMARY:

Provides first level support for end-users with software applications, operating systems, computer hardware and peripherals. Answer and resolve calls placed to the Service Desk using call/ticket tracking software to log and monitor progress. Build and maintain bank PC workstations and related equipment. This position has on-call responsibilities in a rotation with other members of the team. Flexibility and willingness to work outside normal hours required due to the nature of the job requirements, service interruptions, project work, etc.

ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES:

Provide primary service desk support to users; accurately document and track all user support requests
Troubleshoot both hardware and software system performance problems
Direct escalation requests to appropriate team
Build, deliver, set-up and upgrade of hardware including system configurations and software installations
Replace/repair defective equipment
Assist with new facility builds, equipment relocation/replacement projects as necessary
Assist with general office upkeep and organization
Collaborate with team to maintain up to date documentation
Contribute to team discussions and process improvement initiatives
Accurately tracking IT inventory
Maintain a strong technical understanding of key applications and operating systems
Demonstrates a high level of productivity and efficiency
Ability to work independently and as part of a team
Train and mentor Systems Support Tech I colleagues

QUALIFICATIONS:

EDUCATION & CERTIFICATIONS: (Minimum education required to perform the duties of this position)

Minimum of 3 years of technical support experience, preferably in a financial services environment.
Associates degree, or relevant certifications a plus

KNOWLEDGE, SKILLS & ABILITIES:

Service desk (or customer service) experience required
Ability to resolve and troubleshoot technology issues/requests independently
Proven ability to provide training and guidance to other system support techs
Strong knowledge of PC hardware, operating systems, Local Area Networks, Wide Area Networks, Internet browsers, Microsoft 365, and Active Directory
Experience/knowledge of Configuration Manager (SCCM)
Strong technical aptitude
Must have cyber security awareness to protect the digital environment, the Bank, and customers.

COMPETENCIES:

Driven by a customer-first mindset and willingness to help
Strong organizational, communication and problem-solving skills required
Always conducts his/herself in a professional manner
Timely resolutions/closure on support requests
Flexibility in hours worked
Team mentality
Accurately follows all departmental procedures
Ability to multitask, work under pressure and prioritize tasks effectively

Apply on recruiting.ultipro.com About employer

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