Overview
The Cape Cod Collaborative is an educational organization providing a full range of instructional and support services to the students, parents and public school staff of our 20 member districts, whose needs are best addressed through a multi-district effort. Our student services include: alternative education programs for low incident, special needs populations; programs for the multi-handicapped; therapy and services for students requiring specialized support; and a full range of transportation services for both the special needs and general education population. We coordinate collegial sharing opportunities for various professional groups, conduct executive searches and offer a wide range of professional development and training opportunities for the educators and support personnel of our member districts. #WeAreOneCollaborative
IT Support Specialist/Administrative Assistant
Description Overview
The Cape Cod Collaborative (CCC) is an educational organization providing a full range of instructional and support services to students, families, and public school staff across our 20 member districts. CCC provides specialized education programs, related services, transportation, professional development, and other collaborative supports designed to meet the needs of member districts and the students they serve.
The Cape Cod Collaborative is seeking a versatile and highly organized IT Support Specialist/ Administrative Assistant to provide a combination of administrative, special education, student information, and technology support services throughout the Collaborative. This position will work closely with program and administrative staff to support daily operations, maintain accurate records and systems, coordinate special education processes, and provide responsive technology assistance to staff.
The successful candidate will demonstrate strong organizational and communication skills, professionalism, confidentiality, technical aptitude, and the ability to adapt to changing priorities. The responsibilities of the position may dynamically shift based on the operational needs of the Collaborative.
Position Summary
The Administrative Assistant / IT Support Specialist provides comprehensive administrative and technology support to assigned programs and Collaborative offices. The position serves as a liaison between the programs and member school districts for scheduling, communication, and maintenance of IEP and student records, while also providing day-to-day technology support to staff and program locations.
The position reports to the Program Directors and the Director of Professional Growth and Innovation and works collaboratively with administrators, teachers, related service providers, administrative staff, other IT personnel, member districts, vendors, and other Collaborative staff.
Qualifications
- Associate’s degree preferred; equivalent education and experience may be considered.
- Prior administrative assistant, office management, educational technology, IT support, or related experience preferred.
- Experience working in an educational, school district, special education, or collaborative setting preferred.
- Experience with Apple, Windows, and Chrome platforms.
- Proficiency with Microsoft Office, Google Workspace, and web-based data systems.
- Experience with student information systems and/or special education management systems preferred.
- Knowledge of networking concepts, including LAN/WAN environments and basic network troubleshooting.
- Experience troubleshooting computer hardware and software.
- Strong organizational, interpersonal, and communication skills.
- Ability to prioritize and manage multiple tasks, projects, and technology requests.
- Ability to maintain confidentiality and exercise sound judgment when working with student, family, and staff information.
- Ability to work independently while also collaborating effectively with others.
- Strong customer service and problem-solving skills along with willingness to take initiative with routine tasks.
- Willingness and ability to learn new technology applications and systems.
Performance Responsibilities
Administrative and Special Education Support
- Provide comprehensive administrative and clerical support to assigned Program Director(s) and program staff.
- Serve as a liaison between the programs and member school districts to coordinate communication, scheduling, and special education-related information.
- Schedule IEP meetings and coordinate meeting logistics with families, school districts, program staff, and related service providers.
- Maintain accurate and up-to-date IEP records, student files, and special education documentation.
- Support the collection, organization, and transmission of student records and information to member districts as required and in compliance with student data privacy regulations.
- Support program and teaching staff with database management, including student information systems, special education management systems, and public school-required databases.
- Maintain accurate student and staff records, including registration, attendance, employment forms, reports, and other required documentation.
- Communicate effectively, respectfully, and confidentially with families, school district personnel, program staff, and Collaborative administrators.
- Manage correspondence, appointments, calendars, meetings, and other administrative functions as assigned.
- Prepare reports, spreadsheets, presentations, correspondence, and other documents.
- Maintain organized electronic and physical files in accordance with Collaborative procedures.
- Provide Administrative Assistant coverage throughout the Collaborative, as needed, to support absences and planned time off.
- Greet and assist visitors, families, vendors, and members of the public in a professional and courteous manner, remembering you will often provide a first impression of our organization.
- Maintain strict confidentiality of all student, staff, family, and Collaborative information.
- Implement policies, procedures, guidelines, and regulations pertinent to the position.
IT Support Responsibilities
- Maintain a Technology Help Desk and provide site-based technology assistance to program locations, administrative offices, and off-site locations.
- Provide day-to-day technical support and troubleshooting for teachers, administrators, and staff.
- Support Windows, Apple, and Chrome devices, including installation, configuration, upgrades, maintenance, cleaning, troubleshooting, and general user support.
- Install and maintain computer hardware and software while ensuring accurate and up-to-date inventory records in the Collaborative's asset management system.
- Support printers, displays, and other peripheral devices.
- Provide support for technology equipment including displays, interactive boards and tablets, communication systems, security systems, and added technology and controls.
- Assist with basic network troubleshooting and connectivity issues.
- Administer user accounts, passwords, access, and group permissions in accordance with Collaborative procedures and policy.
- Work with vendors and outside technology providers to support IT operations and resolve hardware, software, connectivity, and service issues.
- Accurately document reported problems, outages, requests, and resolutions through the IT Department's central ticketing system and ensure timely and appropriate follow-up.
- Train and assist staff in the effective use of applications, software, hardware, and technology systems in both administrative/operational and instructional settings.
- Maintain current technology documentation, instructions, and support materials.
- Assist with website updates and other technology-related communication systems.
- Support the implementation of new technology systems, resources, and applications.
- Adapt to new and emerging technologies through appropriate training provided and/or endorsed by the Collaborative.
- Uphold CCC's security policies, operational procedures, and technology standards across all hardware and software systems.
- Protect the security and confidentiality of Collaborative, student, family, and staff information across all technology systems.
- Collaborate with IT staff and other personnel to identify technology needs and improve technology-supported operations.
General Responsibilities
- Work collaboratively with administrators, program staff, teachers, related service providers, member districts, vendors, and other Collaborative personnel.
- Effectively manage and coordinate multiple projects and competing priorities while maintaining attention to detail, timeliness, and accuracy.
- Provide responsive and professional customer service to staff and other stakeholders.
- Attend professional development activities and apply new knowledge and skills to the position.
- Perform other duties and responsibilities as assigned by the Program Directors, Director of Professional Growth and Innovation, or Collaborative Administration.
Physical Requirements
Typical office and school/program conditions. Position requires extended periods of sitting and computer use, as well as occasional standing, walking, bending, stooping, filing, and moving or lifting technology equipment, office supplies, and files weighing up to 25 pounds. Close vision and the ability to view computer screens for extended periods are required, with or without reasonable accommodation.
Reports To
Program Directors and Director of Professional Growth and Innovation
Location
Cape Cod Collaborative 418 Bumps River Road Osterville, MA 02655
May require travel between Collaborative program locations and administrative offices as needed.
Reports to: Program Directors/ Director of Professional Growth & Innovation
Location: STAR 418 Bumps River Rd, Osterville, MA 02655
Salary Range: $57,000- $67,000
Benefits: Comprehensive benefits package.
Learn more about the Cape Cod Collaborative here.