## About Candorelectric
Candorelectric is committed to delivering dependable service and a great customer experience. We’re looking for friendly, motivated people who enjoy helping others and want to grow their skills in a supportive, team-based environment. ## Position Overview
As a Customer Service Representative, you’ll be the first point of contact for customers - answering questions, resolving issues, and ensuring every interaction is handled with professionalism and care. No prior experience is required; if hired, you will receive paid training to set you up for success. ## Location
- Illinois, USA
- Missouri, USA
## What You’ll Do
- Respond to customer inquiries via phone, email, chat, or other channels as assigned
- Provide clear, accurate information about services, scheduling, and next steps
- Listen actively, ask the right questions, and document details to resolve concerns efficiently
- De-escalate issues with empathy and professionalism and escalate when appropriate
- Maintain accurate records in internal systems (notes, updates, follow-ups)
- Collaborate with teammates and other departments to ensure timely resolution
- Meet quality, responsiveness, and customer satisfaction expectations
## Required Skills
- Strong communication skills (written and verbal)
- Language skills (bilingual/multilingual abilities are a plus)
- Human-centered approach: empathy, patience, and respect when supporting customers
## Experience Level
- 0–2 years of experience
- No prior experience required - paid training provided upon hire
## What We’re Looking For
- A positive, customer-first mindset and a willingness to learn
- Comfortable using computers and navigating multiple systems/tools
- Reliable attendance and strong follow-through on tasks and commitments
- Ability to stay calm under pressure and handle sensitive situations professionally
- Team-oriented attitude with a desire to improve and accept coaching
## Training & Support
- Paid training provided after hire
- Coaching and feedback to help you build confidence and grow in the role
- Clear processes and team support to help you succeed