Camping World is seeking a Service Advisor for our growing team. A Service Advisor is responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keeping customers apprised of work progress.
What You’ll Do:
- Determine specialized product needs and services by working directly with customers.
- Suggest add-on sales to increase average transactions.
- Provide price estimates for designated installations prior to scheduling appointments.
- Keep customers apprised of work progress.
- Perform other miscellaneous duties as assigned.
What You’ll Need to Have for the Role:
- A minimum of one year of service experience is preferred.
- Previous experience in an RV, Marine, Powersports, or Automotive industry.
- Experience in the Microsoft Office Suite (Word, Excel, Outlook) and Microsoft 365 tools such as Teams, SharePoint, and OneDrive. Able to navigate internal company systems and conduct effective online research.
- Comfortable discussing repair recommendations and service opportunities with customers.
- Excellent organizational, multi-tasking, and follow up skills are required.
- Excellent customer service skills.
- The ability to follow department procedures and policies.
- Comfortable using Service Management Software or Scheduling tools.
- Valid driver’s license preferred.
- Must be able to lift 25 lbs at a time and/or moving up to 50 lbs with assistive devices.
- Prolonged periods standing, stooping, crawling, and bending.
- Ability to work weekends.
- Ability to work extended hours and holidays.
General Compensation Disclosure The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $50,000 - $75,000 or more. This is a commission-based role with uncapped commissions.
In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com
We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.
