Description Sanctuary Camelback Mountain is an award-winning luxury boutique resort set against the iconic Camelback Mountain in Paradise Valley, Arizona. Our intimate hideaway features beautifully appointed casitas, a world-class spa, elements restaurant, jade bar, and exceptional resort amenities, all designed to deliver an effortlessly elegant guest experience.
At Sanctuary, our people are at the heart of everything we do. Guided by our North Star Vision and Spirit of Service, we believe everyone has a place with us and is valued and understood. The soul of Sanctuary sets the stage for authentic connections and intentional experiences beyond imagination, instilling a sense of spiritual belonging for our guests and one another.
We bring our North Star to life by leading with service, respect, teamwork, integrity, trust, ownership, and a spirit of fun. We are committed to developing our team members, encouraging collaboration, and creating an inspiring hospitality environment where every interaction reflects the genuine care, personalized service, and meaningful connections that define the Sanctuary experience.
JOB SUMMARY
The Sanctuary Apprentice participates in a comprehensive, hands-on rotational internship designed to provide exposure to the various departments and operational functions of a luxury resort. Throughout the program, the Intern will rotate through key resort departments, including Human Resources, Accounting, Front Office, Food & Beverage, Culinary, Banquets & Catering, Housekeeping, and Spa.
This position provides an opportunity to gain a well-rounded understanding of resort operations, develop essential professional and leadership skills, and learn how individual departments work collaboratively to deliver an exceptional guest and associate experience. The Intern will work alongside department leaders and team members, participate in daily operational activities, assist with departmental projects, and gain valuable insight into the hospitality industry.
The ideal candidate is eager to learn, adaptable, service-oriented, and interested in pursuing a career in hospitality, hotel management, or resort operations.
JOB FUNCTIONS
Note: The following duties and responsibilities are not all-inclusive.
Departmental Rotations & Operational Exposure
- Participate in scheduled rotations through key resort departments, including Human Resources, Accounting, Front Office, Food & Beverage, Culinary, Banquets & Catering, Housekeeping, and Spa.
- Gain an understanding of each department's daily responsibilities, operational procedures, service standards, and overall contribution to resort success.
- Shadow department leaders and team members to observe daily operations, leadership practices, and guest service interactions.
- Assist with departmental assignments, administrative tasks, and operational projects as assigned.
- Develop an understanding of how departments communicate and collaborate to support the overall guest experience.
Guest & Associate Experience
- Observe and participate in guest service practices while maintaining the resort's standards of professionalism and hospitality.
- Learn the importance of anticipating guest needs, resolving concerns, and delivering personalized service.
- Gain exposure to the associate experience, including recruitment, onboarding, training, engagement, and workplace culture.
- Demonstrate a willingness to assist team members across departments and contribute to a positive, collaborative work environment.
Learning & Professional Development
- Participate in departmental meetings, training sessions, and operational discussions as appropriate.
- Complete assigned projects and learning activities throughout each departmental rotation.
- Develop an understanding of resort policies, procedures, safety practices, and service expectations.
- Maintain a learning journal or rotation summary documenting key takeaways, experiences, and areas of professional growth.
- Meet regularly with the designated internship supervisor to discuss progress, feedback, and development opportunities.
Additional Responsibilities
- Perform other reasonable duties and special projects as assigned by resort leadership.
- Maintain confidentiality and demonstrate professionalism when handling associate, guest, and business information.
- Adhere to all resort policies, procedures, and applicable safety standards.
Requirements
JOB REQUIREMENTS
The individual must possess the following knowledge, skills, and abilities and be able to demonstrate the essential functions of the role, with or without reasonable accommodation, using a combination of education, experience, and transferable skills.
- Ability to participate in a structured, multi-department rotational internship.
- Flexibility to work in a variety of operational environments and adapt to changing departmental needs.
- Ability to work a flexible schedule, including weekends, holidays, and varying shifts, depending on departmental operational requirements.
- Strong interpersonal and communication skills, with the ability to interact professionally with associates, leaders, and guests.
- Ability to work independently as well as collaboratively within a team environment.
- Demonstrate initiative, curiosity, accountability, and a willingness to learn.
- Ability to manage multiple assignments, prioritize responsibilities, and meet established deadlines.
- Maintain a professional appearance and demeanor in accordance with resort standards.
- Ability to stand, walk, and remain active for extended periods, depending on departmental assignment.
- Ability to maintain confidentiality and exercise sound judgment when exposed to sensitive information.
QUALIFICATIONS
Education
- Currently enrolled in or recently graduated from an accredited college or university.
- Pursuing a degree in Hospitality Management, Hotel & Restaurant Management, Business Administration, Human Resources, Accounting, or a related field preferred.
Related Work Experience
- Previous hospitality, customer service, food and beverage, retail, or other guest-facing experience preferred but not required.
- Previous leadership, extracurricular, volunteer, or campus involvement is a plus.
- Demonstrated interest in the hospitality industry and a desire to explore career opportunities within resort operations.
Skills & Abilities
- Strong verbal and written communication skills.
- Basic computer proficiency, including Microsoft Office applications.
- Strong organizational skills and attention to detail.
- Positive attitude, adaptability, and a proactive approach to learning.
- Ability to receive feedback, apply direction, and demonstrate continuous improvement.
- Genuine interest in delivering exceptional service and contributing to a team-oriented environment.