Job Description and Duties Effective July 1, 2025, The California Department of Human Resources (CalHR) implemented the Personal Leave Program 2025 (PLP 2025). PLP 2025 directs that each employee shall receive a 3 percent reduction in pay in exchange for 5 hours PLP 2025 leave credits, monthly. The salary range(s) included in the job advertisement do not reflect the 3 percent reduction in pay. About this Role Under the general direction of the Health Insurance Counseling and Advocacy Program (HICAP) Section Chief (Supervisor II), the Supervisor I, serves as the first level working supervisor that oversees the HICAP Section’s program operations, and supervises a team of program analysts that are responsible for a variety of program operation responsibilities, including program planning, assessment, and evaluation; general program coordination; formulation of policies, procedures, and program alternatives; and planning, implementing, and conducting training. This position supports Area Agencies on Aging (AAA) administration and local management of HICAP services, and grant management of the State Health Insurance Assistance Program (SHIP) and Medicare Improvements for Patients and Providers Act (MIPPA) federal grants. The position is expected to be a subject matter expert on program administration and retain the equivalent knowledge-level of a certified SHIP counselor. These responsibilities require a high level of interpersonal, analytical, and communication skills as well as independence of action in carrying out assigned responsibilities. Examination Information Those interested in obtaining employment with the California Department of Aging must apply and compete through the State recruitment process (3 Steps To A State Job). Applicants who successfully pass the examination will be placed on an eligibility list used to recruit for positions. To apply for the examination for this position, click on the link below to search for the examination and follow the “How to Apply” instructions in the examination announcement: CalCareers Exam/Assessment Search. If you already have list eligibility for this classification, you do not need to retake the examination, except when your list eligibility expires. For questions regarding the examination process and/or career opportunities with the California Department of Aging, please contact the Human Resources Branch at Careers@aging.ca.gov.You will find additional information about the job in the Duty Statement. Working Conditions Employees are currently required to work in-person at least four (4) days per week in alignment with Executive Order N-22-25. Additional in-office days may be required based on operational needs. The physical work location of the position is designated at the department's headquarters location, a three-story building and standard office modular workspace located in Sacramento (Natomas). The duties of the position require sitting for long periods of time while using a personal computer, reviewing documents, and attending meetings whether they are digital (i.e., Zoom, WebEx, MS Teams, etc.) or in person. Occasional statewide travel, up to 15%. Minimum Requirements You will find the Minimum Requirements in the Class Specification.
- SUPERVISOR I Additional Documents
- Job Application Package Checklist
- Duty Statement Department Information The California Department of Aging (CDA) administers programs that serve older adults, adults with disabilities, family caregivers, and residents in long-term care facilities throughout the State. The Department administers funds allocated under the federal Older Americans Act, the Older Californians Act, and through the Medi-Cal program. Recognizing that California’s over-65 population is projected to grow to 8.6 million by 2030, Governor Gavin Newsom issued Executive Order N-14-19 calling for the creation of a Master Plan for Aging to be developed by December - 2020. The Master Plan will serve as a blueprint that can be used by state government, local communities, private organizations and philanthropy to build environments that promote healthy aging. CDA will play an integral part in the development and implementation of the Master Plan.
To learn more about CDA, visit:
https://www.aging.ca.gov/ To learn more about the Master Plan for Aging activities and status, visit: https://mpa.aging.ca.gov/ To learn more about the Master Plan and the Governor's Executive Order, visit: https://www.chhs.ca.gov/home/master-plan-for-aging/ Special Requirements This position is designated under the Conflict of Interest Code. The position is responsible for making or participating in the making of governmental decisions that may potentially have a material effect on personal financial interests. The appointee is required to complete Form 700 within 30 days of appointment and once per year. Failure to comply with the Conflict of Interest Code requirements may void the appointment. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
- Excellent interpersonal skills, ability to develop and maintain positive working relationships will all levels of staff both within the department and with external customers and stakeholders.
- Strong supervisory and organizational skills, ability to set priorities and expectations, manage multiple projects, and meet deadlines within challenging time constraints.
- Ability to work independently and with others along with the ability to guide and train staff both directly and indirectly.
- Knowledge and/or experience in developing and implementing quality assurance and process improvement practices.
- Knowledge and/or experience in managing federal grant projects.
- Knowledge of and/or experience with the health care and social issues of older adults and persons with disabilities, Medicare and related insurance coverage options, and consumer advocacy.
Benefits
In addition to competitive public employee wages and a comprehensive benefits package, our employees enjoy meaningful and interesting work that supports access to programs and services that serve older adults, adults with disabilities, family caregivers, and residents in long-term care facilities throughout California. To learn more about benefits for State employees, visit the Benefit Summary page on the CalHR website. CDA is located near downtown with easy access to I-5 and I-80. Employees enjoy a great team environment, FREE PARKING, and convenient access to dining and shopping in the Natomas area. Statement of Qualifications Instructions All interested applicants are required to submit a Statement of Qualifications (SOQ). Please provide direct responses to each of the numbered items listed below. Applicants must number and include the full text of the SOQ items in their response. Please include specific examples of your education, training, and/or experience. SOQs must include your full name and be limited to a maximum of two (2) pages, single-spaced, in twelve-point Arial font.
- Refer to the duty statement and describe your experience that demonstrates your competence in performing the responsibilities of this position in the following areas:
- Team Support and Oversight
- Supervision and Leadership
- Partnerships and Collaboration
- Describe your knowledge and/or experience with developing and implementing quality assurance and process improvement practices.
- Describe your knowledge and/or experience with managing federal grant projects.
- Describe your knowledge and professional experience working with the Medicare and Medi-Cal programs. Note: Resumes, cover letters, and other materials will not be accepted in place of the SOQ. Applications submitted without the SOQ will be considered incomplete and may not be considered for the position. The SOQ must be written solely by you and should provide specific details and examples that clearly demonstrate your qualifications based upon your own experience/education. Any submissions that are created, modified or include any type of artificial intelligence may be disqualified. Additional Application Instructions Ensure your application is complete and detailed, including job duties, employment start/end dates, and hours worked per week. Do not include confidential information such as your SSN, birthdate, driver’s license number (unless required), medical information, age, marital status, or examination-related information on your application, resume, or transcripts. Certain information submitted electronically will be automatically redacted. Minimum qualifications will be verified before interview and/or appointment. Candidates who do not meet the minimum qualifications may be removed from the eligibility list and become ineligible for appointment. If qualifying through education, include unofficial transcripts or a copy of your degree with your application. Official transcripts may be required upon appointment. Foreign education must include an academic credential evaluation from an approved agency: Foreign Transcripts Evaluation (CL-635).