POSITION SUMMARY:
The General Manager oversees and directs all operating aspects of Cahuilla Casino Hotel, including casino, hotel and convenience store, to obtain optimum efficiency and economy of operations while maximizing profits. Will provide profit-driven leadership, organizational cohesiveness, and strategic planning of gaming operations in accordance with the Tribes goals, objectives, policies and procedures. Supervises staff of directors, managers, supervisors in all departments for management efficiency, business development, team building, succession planning and employee relations.
DUTIES AND RESPONSIBILITIES:
- Accountable for the overall planning, development, and implementation of all Casino activities and events, and individual departments goals and objectives.
- Develops and reports on annual goals, objectives and budgets to the Board of Directors, including maximization of staff, events, operations, and finances for reaching company goals and maximizing profits.
- Reviews department budgets for revenue and expenses within each department, and makes recommendations to modify budgets for cost effectiveness, staffing adequacy, operational efficiency, business needs, and business growth. Ensures that budgeted goals are achieved and cost objectives are met by taking action on budget variance items, and reporting egregious discrepancies to the Board of Directors.
- Ensures the quality of management operations in all areas of the organization.
- Establishes performance and profit objectives for short-term and long-term goals.
- Ensures a maximum level of customer service and satisfaction throughout the property is achieved and maintained.
- Facilitates the flow of information throughout the property, and develops effective corporate procedures and controls, by organizing and presiding over regularly scheduled meetings with Directors, Mangers, etc.
- Held accountable, to the very highest degree, for the accuracy and thoroughness of property records and reports.
- Develop and maintain a business flow for gaming activities.
- Maintain current knowledge of Gaming across the country and keep abreast of market changes, by attending all necessary conventions, trade shows, seminars, professional development courses, workshops, related to maximizing casino operations, profitability and gaming operations.
- Initiates and maintains contact with competitor casino GMs and Managers for exchanging useful information on gaming activities and industry updates.
- Review profit and loss statements along with other financial reports to aid in the preparation of reports to be submitted to the Board of Directors.
- Enforce compliance of employees with established security, and other departmental procedures and practices.
- Supervise all gaming operation supervisors and gaming activities.
- Coordinate gaming planning in conjunction with overall Tribal efforts to establish long range goals and short range strategies to meet goals and objectives for Tribal activities.
- Maintain continuing direct communication with the Board of Directors within executive session as necessary along with written and oral reports on gaming related problems, plans and general business.
- Meets and works with departmental managers on establishing property goals for human resource initiatives on employee development, employee relations, employee incentives and recognition, management, training, general claims liability, benefit administration, organizational development and leadership, recruiting, disciplinary actions, and retention of staff.
- Holds regular staff meetings with department directors/managers for uniform enforcement of policy and procedures, department-wide objectives, department efficiency and accountability, and to strategically implement operations for promotions, events and activities.
- Ability to inform and communicate orally and in writing in diverse and challenging situations in order to address problems and relate established goals and objectives.
- Obtains data, supervises the coordination and development of statistical and financial data and internal controls for department budgets, cash flow, cash operations, purchasing, gaming floor efficiency, accounting practices, regulatory compliance, gaming, financial audits, promotions, marketing, security, and technical controls, and initiates investigation of notable fluctuations or discrepancies.
- Ability to demonstrate openness to new organizational structures, procedures, and technology and provide visible support for organizational changes needed to improve effectiveness, and help others to successfully manage organizational change.
- Establishes an effective system of communication to maintain a constant flow of information downward, upward and laterally.
- And other duties as requested by Board of Directors.
SUPERVISORY RESPONSIBILITIES
Responsible for the overall direction, coordination, and appraisal of subordinate managers and directors at any one time.
CERTIFICATES, LICENSES AND REGISTRATIONS
Ability to obtain and maintain a Cahuilla Gaming License, and submit to random drug/and or alcohol testing.
Qualifications
QUALIFICATIONS
- To perform this job successfully, an individual must demonstrate a record of success in developing and implementing strategic planning, increase market share, and build organizational infrastructure to support significant growth objectives.
- Must understand the forces shaping the business environment, and is able to develop and implement business solutions based on trends, opportunities, market needs, and technology direction.
- Must possess solid analytical and problem-solving skills, be able to apply conceptual thinking to understand and facilitate solutions to complex problems or issues, and be able to utilize constructive conflict to quickly facilitate the integration of diverse thoughts, opinions, and perceptions.
- Ability to impart knowledge and skill, to offer advice and counsel, to empower and enable others to see alternatives, and to foster the professional growth of others.
- Ability to delineate business performance indicators required to executive market strategies and assesses performance relative to these matters.
- Demonstrated success with profit and loss statements, managing multiple departments, staff and operation functions within the gaming industry.
- Ability to articulate a compelling vision and company goals, and inspire, empower and motivate others to achieve them.
- Ability to bring conflicts and disagreements into the open and resolve them collaboratively, build consensus, and secure optimal resolution of specific issues among multiple parties.
- Ability to identify and pursue new ideas, solutions, methods, or opportunities for increased profitability.
LANGUAGE SKILLS
- Ability to read, analyze and interpret common business, management, and technical journals, financial reports, and legal documents.
- Ability to respond to common inquiries or complaints from guests, regulatory agencies, departments, Board of Directors, Tribal Council and members of the business community.
- Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to then effectively present information to top management, public groups, and/or board of directors.
MATHEMATICAL SKILLS
- Collect, analyze and interpret sufficient, competent, relevant, and useful data to provide a sound basis for strategic business decisions.
- Ability to understand the basics of Probability and Statistics
- Ability to understand common accounting and audit practices in the gaming industry including jackpot liabilities, loyalty and incentive programs, regulation and licensing and general audit considerations.
- Ability to compile monthly volume and revenue figures to facilitate managerial decision making.
REASONING ABILITY
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret an extensive variety of business, management, technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
PHYSICAL REQUIREMENTS/WORKING CONDITIONS:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The incumbent works in an office environment, in a thermostatically-controlled room. Flooring and grounds consist of carpeting, tile, dirt and asphalt. There are ramps and short stairways for access into and around the casino, Department of Public Safety offices, Finance Offices, Administrative Offices and Food and Beverage Offices.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.
While performing the duties of this job, the employee is frequently required to walk, sit, use hands to finger, handle or feel, reach with hands and arms, climb or balance, stoop or bend, and speak and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
While performing the essential functions of this position, the employee is occasionally exposed to outdoor weather conditions and required to move about the Casino floor and exposed to a non-smoke free environment.
Cahuilla Casino Hotel is committed to a drug and alcohol free workplace. Any job offer is conditional upon successful passing of a pre-employment drug test and must qualify for a Cahuilla Gaming License, which includes an extensive background security check.
If none of the applicants should meet the stated qualifications, applicants whose education and experience are less than the stated requirements, may be interviewed and hired provided the applicant hired submits a formal written training plan within (30) thirty days which can be completed within a reasonable time agreed upon by the supervisor and the applicant. Applicants who are hired and fail to meet the agreed upon formal training program, will be discharged upon failure to complete the specified training as so scheduled.
A drug test will be required prior to employment and periodically thereafter.
NOTE
This description incorporates the most typical duties performed. It is recognized that other duties not specifically mentioned may also be performed. The inclusion of these duties would not alter the overall evaluation of the position.