Our Security Officers create a warm, safe, and welcoming environment where guests can relax and enjoy an unforgettable experience. In this dynamic role, you’ll be at the heart of the action - protecting our property, supporting team members, and ensuring everything runs smoothly and securely. If you’re dependable, customer-focused, and thrive in a fast-paced environment, this is your chance to make an impact while being part of an exciting team.
- Strive to offer warm and welcoming service to every customer! Responsible for the safety and well-being of guests and fellow employees.
- Check IDs and ensure all guests are at least 21 years of age to enter the casino.
- Observe and report disruptive or intoxicated people.
- Provides guidance and offers general escort services, Security Dispatch, and security podiums.
- Patrols all sections of the property to identify safety hazards and breaks in security.
- Interviews, investigate and document all applicable incidents in accordance with company policy.
- Protects company assets by adhering to Illinois gaming regulations.
- Verifies jackpot payouts.
- Observe money and chip transfers throughout the property.
- Provide medical attention in emergencies to guests
- Ability to effectively communicate over the dispatch radio
- Adheres to all department and company policies and procedures.
- Acts as a role model presents oneself as a credit to Harrah’s and encourages others to do the same.
- Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies
- Maintain an upbeat demeanor in all interactions as well as maintain composure in handling difficult interactions.
- Completes all other duties as assigned.
- 21 years of age or older required.
- High school diploma or equivalent required.
- Valid driver's license required to drive a security vehicle on the property when needed
- Prefer individuals with two years of police, military, or casino security experience
- Updated AED and CPR certification required (Or must be obtained within your first 90 days of employment).
- Must possess good oral and written communication skills, along with a good working knowledge of basic computer programs
- Must be able to listen and respond to visual and aural cues
- Must be able to get along with co-workers and work as a team
- Must be able to respond calmly and make rational decisions when handling customer needs and concerns.
- Must present a well-groomed appearance
- Must possess excellent customer service skills.
- Good oral and written communication skills, including tact when dealing with difficult customers; must be fluent and literate in English
- Must be able to work a flexible schedule to include nights, holidays, and weekends.
- Must be able to obtain a Level 2 Illinois Gaming Board license.
- Internal candidates must meet Harrah’s Joliet’s Transfer Eligibility Requirements.
ADDITIONAL REQUIREMENTS
- Must be able to lift up to 40 lbs. and carry objects weighing up to 40 lbs.
- Must be able to work in areas containing secondary smoke, high noise levels, bright lights, and dust.
- Position requires 35% standing, 5% sitting, and 60% walking.
- Requires some kneeling and reaching overhead.
- Must be able to respond calmly in crisis and stressful situations and be able to make rational decisions when handling guest and employee issues.
- Must be able to restrain individuals when a condition of arrest exists, physically
- Requires frequent bending, pushing, twisting, climbing, and stooping.
- Must be able to respond to touch, speech, smell, aural, and visual cues.
- Must be able to work in a fast-paced environment involving constant public contact.
WORK SCHEDULE/SHIFT
- Grave Shift: 11:00 pm -7:30 am
Please note that the schedule may vary based on the operational requirements of the business, so flexibility is essential.
COMPENSATION & BENEFITS
- $18.00/hr with additional compensation based on toke rate.
- Employment Type – Full Time
BENEFITS PACKAGE
- Comprehensive Medical, Dental, and Vision Insurance to support your health and well-being
- Life and Disability Insurance to provide financial security in unexpected situations
- 401(k) retirement plan to help you save for the future.
- Generous Paid Time Off (PTO) policy to ensure a work-life balance and time for personal needs
- Education Assistance program to support your professional development and continuous learning
- Exclusive Team Member Discounts as a recognition of your valuable contribution to the team