Under direction of the Lead Houseperson and Section Supervisors, cleans assigned guest and employee areas of hotel, as well as assisting Guest Room Attendants.
- Dust, vacuum, and clean the following areas of the hotel: hallways, lobby, service and guest elevator tracks, vending areas, storage and supply areas, emergency stairwells, exit areas, and other areas as assigned
- Ash urns in guest elevator lobbies must be maintained throughout your shift
- Assist in minor maintenance, such as changing light bulbs, unplugging toilets, etc.
- Report more serious problems to the Floor Supervisor/Housekeeping Office
- Respond promptly to guest requests and deliver guest convenience items as needed
- Collect soiled linen and trash from Guest Room Attendant (GRA) carts
- Physically stock and maintain linen and supply rooms
- Assist GRAs as assigned and deliver supplies to GRA carts as needed including full cleaning bottles
- Clean guest room glasses daily
- Perform heavy duty maintenance and cleaning as assigned
- Remove room service dishes from guest room hallways for prompt pick-up
- Check all lamps and fixtures in your assigned area for burned out bulbs
- Understand and follow the Trailblazer Guide, housekeeping manual and emergency/evacuation procedures
- Complete training of bloodborne pathogen procedures
- Attend regular departmental meetings as scheduled
- Exemplify our core values, family style service, our mission and vision
- Exemplify our DEI (diversity, equity, inclusion) culture
- Perform other job-related duties as assigned
- Ability to understand and comply with all company and departmental rules and regulations, policies and procedures
- Skill in establishing and maintaining effective working relationships with staff and guests
- Ability to read and communicate verbally in English and Spanish
- Must be self-motivated and detail oriented
- Possess initiative and high energy level
- Knowledge of chemical use, OSHA regulations, and biohazard clean-up procedures
- High School diploma or equivalent
ADDITIONAL REQUIREMENTS
- Work may be performed in confined areas, which may be unusually warm, cold, or noisy, dimly lit or brightly illuminated
- Work entails use of solvents/oils, mechanical and electrical devices
- May come into contact with fumes/odors and dirt/dust.
- Work is done in high places and occasionally on slippery surfaces
- Constant awareness is required of surrounding areas to insure safety of employees and guests. Constant contact with co-workers and guests
- Position requires Team Member to enter & exit from the Team Member entrance which entails 4 flights of stairs (40 steps)
- Frequent standing, walking, repetitive use of both hands to include light and firm/strong grasping and finger dexterity, near/far visual acuity, depth perception, field of vision, accommodation and ability to see colors
- Occasional reaching overhead, pushing/pulling over 100 lbs., lifting/carrying
- Seldom requires sitting, bending over, crouching, kneeling, crawling, climbing, balancing, lifting/carrying up to 50 lbs.
- Requires simple reading, writing and math skills, the ability to perform simple tasks, and coordination
- Must be able to follow instructions, influence others, meet time requirements, memorization skills and use independent judgment
GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.
PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.