Ready to build a career, not just take a job? Join Cadex as a full-time Collection Service Representative (Collector) in Maple Grove, MN, with Monthly Bonus, paid training, steady weekday hours, growth opportunities, and a collaborative team that celebrates wins together.
Compensation & Benefits
- Monthly bonus opportunity up to $700 after training
- Paid 60-day training to help you learn the role and build confidence
- Unlimited 4% commission opportunity based on eligible collections
- Career growth opportunities through coaching, cross-training, internal advancement, performance incentives, and eligible tuition reimbursement
- Competitive benefits, including medical and dental coverage with Cadex covering 80% of single coverage and 60% of family coverage
- 401(k) with a 4% match: 100% of your first 3% and 50% of your next 2%
- Company-paid life insurance and long-term disability insurance
- Generous PTO and sick leave, plus other paid emergency leave options
- Six weeks of partial salary for parental leave
- Stable weekday schedule with no nights, weekends, or travel expected
- Workday perks including an on-site gym with Basketball court, free drinks and snacks, and flexible lunch breaks
This business-to-business role lets you partner with professional clients and accounts payable teams to resolve balances, credits, and disputes while building valuable client-service, collection, and problem-solving skills.
What Success Looks Like
- Complete paid training and apply coaching with confidence
- Meet goals for collections, revenue, quality, productivity, attendance, and documentation accuracy
- Communicate professionally and follow up consistently
- Resolve balances, credits, and disputes in a solutions-focused way
- Build a career path through feedback, cross-training, internal opportunities, and continued skill development
Job Duties
- Meet collection, revenue, productivity, activity, and quality goals that support client satisfaction and business results
- Call and email business customers to resolve past-due balances, credits, disputes, claims, payment plans, and settlement recommendations
- Deliver professional customer and client service using accurate information, strong call flow, positive tone, and efficient call control
- Accurately update the proprietary collection system with account notes, contact updates, proper codes, and required activity
- Follow client-specific instructions, treatment plans, procedures, skip-tracing steps, quality standards, and manager direction
- Use active listening, sound judgment, and problem-solving skills to adapt to concerns and recommend practical solutions
- Maintain organized electronic files and professional written correspondence while protecting confidentiality
- Collaborate with client-facing teams, coworkers, and global partners to improve results, support training, and assist with projects or coverage as needed.
Required Skills & Competencies
- Clear, professional communication by phone and email
- Active listening, negotiation, and problem-solving skills
- Reliability, punctuality, and a strong sense of ownership
- Basic computer, typing, Microsoft Office, and math skills; Excel experience is a plus
- Team-first mindset with the ability to work well with clients and coworkers
- Professionalism, confidentiality, and attention to detail
Minimum Qualifications
- High school diploma or GED required
- Collections, sales, customer service, or professional communication experience preferred
- No extensive collections experience required - we’ll provide paid training
- Reliable transportation and ability to work onsite in Maple Grove, MN
- Fluency in English required; other language fluency may be required by role, client, or project
- Successful completion of reference and background checks required
Work Environment & Physical Requirements
This is an in-office role in Maple Grove, MN, Monday through Friday, 40 hours per week, with 8-hour shifts between 8:00 a.m. and 5:00 p.m. CST/CDT. No nights, weekends, or travel expected.
The role operates in a professional office setting and routinely uses standard office equipment. The position is largely sedentary and may require regular talking, hearing, typing, computer use, close vision, standing, walking, reaching, reading, writing, analysis, decision-making, and independent action.
Equal Employment Opportunity Statement
Employees must be able to perform the essential responsibilities of the role satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Cadex provides equal employment opportunities to all employees and applicants without regard to any status protected by applicable federal, state, or local law.
Qualifications
COMPETENCIES
• Strong computer skills in various systems, especially Microsoft Office
• Time management and organization skills
• Proficient communication and comprehension skills, including professional written and telephone communication
• Ability to communicate via telephone or verbal discussion, including conversations that require making demands for payment and/or negotiating favorably for the company and our clients
• Adept at professionally responding to confrontational or evasive conversations if required during the handling of a collection account, including the ability to de-escalate emotion, and face confrontation
• Basic mathematical skills
• Basic telephone and calculator skills
REQUIRED EDUCATION AND EXPERIENCE
High School Diploma or general education degree (GED) and 0 – 1 years’ experience an accounting, finance, or accounts receivable role
Collectors may be required to be licensed in various states. Cadex will apply and obtain all licenses required for each employee.
FLUENCY
This position requires fluency in the English language. Fluency in other languages may be required based on location, client, department, or project.
ADDITIONAL ELIGIBILITY REQUIREMENTS/RESPONSIBILITIES/QUALIFICATIONS
None required for this position