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Added 17 hours ago
Manager, Customer Success - Service of Process - Hybrid in Dallas, TX
C T Corporation System (DE)
Dallas, TX · Columbus, OH · New York City, NY · Glendale, CA
Added 1 day ago
Customer Success Associate
C T Corporation System (DE)
Clayton, MO
Added 1 day ago
Customer Success Associate
C T Corporation System (DE)
Clayton, MO
Added 1 day ago
Customer Success Associate, Business Licensing
C T Corporation System (DE)
Clayton, MO
Added 1 day ago
Customer Success Associate, Business Licensing
C T Corporation System (DE)
Clayton, MO · White Plains, NY
Added 4 days ago
Customer Service Representative
C T Corporation System (DE)
Austin, TX
Added 5 days ago
Customer Success Associate
C T Corporation System (DE)
Clayton, MO
Added 5 days ago
Customer Success Associate
C T Corporation System (DE)
Clayton, MO
Added 8 days ago
Customer Service Operations Associate
C T Corporation System (DE)
Clayton, MO
Added 10 days ago
Senior Account & Relationship Manager - Field Sales Executive
C T Corporation System (DE)
Remote, United States
Added 10 days ago
Manager, Fulfillment
C T Corporation System (DE)
Boston, MA
Added 12 days ago
Customer Service Operations Associate
C T Corporation System (DE)
White Plains, NY · Clayton, MO
Added 15 days ago
Director, Customer Service - Order to Cash
C T Corporation System (DE)
New York City, NY
Added 16 days ago
Customer Success Associate
C T Corporation System (DE)
Madison, WI
Added 17 days ago
Customer Service Operations Associate
C T Corporation System (DE)
Clayton, MO
Added 17 days ago
Associate Director, Customer Service
C T Corporation System (DE)
Clayton, MO · New York City, NY · White Plains, NY
Added 19 days ago
Marketing Manager (Partner Marketing)
C T Corporation System (DE)
Chicago, IL · Tampa, FL · New York City, NY · Houston, TX
Added 19 days ago
Business Analysis Manager (Operational Excellence Manager)
C T Corporation System (DE)
Chicago, IL · New York City, NY · Clayton, MO · Dallas, TX
Added 22 days ago
Operational Quality Coordinator
C T Corporation System (DE)
Dallas, TX
Added 22 days ago
Customer Success Associate
C T Corporation System (DE)
Madison, WI
Added 23 days ago
Sales Channel & Affiliates Manager (Remote)
C T Corporation System (DE)
Remote, United States
Added 25 days ago
Fulfillment Associate (Customer Service, Order Entry/Administration, Vendor & Inventory Management)
C T Corporation System (DE)
Glen Allen, VA
Added 28 days ago
Manager, Business Analysis & Reporting
C T Corporation System (DE)
New York City, NY · Clayton, MO · Chicago, IL
Added 28 days ago
Senior Business Process Consultant
C T Corporation System (DE)
New York City, NY · Chicago, IL
Added 28 days ago
Sr. CSR (Corporate, Sr. Registered Agent Services) – Hybrid (Nationwide) R0059895
C T Corporation System (DE)
Sacramento, CA

Closed listing

C T Corporation System (DE)

Customer Service Operations Associate, Billing Resolution

Dallas, TX, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: 1+ years' experience in a corporate A/R or billing departments.
Posting language: English
Posted: Aug 25, 2026

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Original job description

Archived listing. The details below describe a past opening.

As a Customer Service Operations Associate, Billing Resolution, you'll engage in a range of operational and administrative tasks to resolve a variety of billing issues while providing excellent customer service. You'll address customer inquiries, monitor operational performance, and collaborate with team members to ensure efficient service delivery. Building on your foundational knowledge in billing, you will help improve our processes and ensure customer satisfaction.

In this role, you will report to the Manager, Customer Service Operations, and work a hybrid work schedule (3 days in office, 2 days remote).

Responsibilities:

Analyze billing error report and determine steps to correct the specific errors in order for the AR department to post the payments.
Work with both internal and external stakeholders to resolve billing issues.
Create and interpret operational reports.
Update and maintain standard operating procedures.
Provide first-line support and escalate issues as needed.
Track and report on resource utilization and call volumes.
Conduct basic quality checks and audit customer interactions.
Suggest improvements for operational efficiency.
Manage follow-up activities for unresolved customer issues.
Offer support to team members on operational activities.

Skills:

Accounting Skills: Experience with billing or Accounts Receivable processes.
Analytical Skills: Basic analysis and interpretation of data.
Customer Service: Enhanced customer interaction capabilities.
Workflow Coordination: Better understanding of workflow management.
Detail-Orientation: Maintain attention to nuanced details.
Basic Reporting: Capability to create and interpret basic reports.
Time Management: Efficient handling of multiple tasks.
Problem-Solving: Improved problem-solving abilities.
Technical Skills: Familiarity with more advanced office and operational software. (ERP, Excel, databases).

Qualifications:

High School Diploma, with two years' of comparable job experience.
Bachelor's degree in Accounting, Finance or Business preferred.
1+ years' experience in a corporate A/R or billing departments.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you - not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$29,200.00 - $48,900.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

About employer

More about this job

Skills

Customer service
Statistical quality control
Accounting techniques
Accounts receivable
Analytical skills
Workflow
Reporting
Time management
Problem solving
ERP
Microsoft Excel
R
Interview techniques
Communication skills
Recruitment

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